Supervisory IT Program Manager

US Deputy Assistant Secretary for Information and Technology Remote
supervisory program manager manager veterans technical design vacancies opm vacancy healthcare financial government credit
January 18, 2023
US Deputy Assistant Secretary for Information and Technology
Wallops Island, Virginia
FULL_TIME

Duties


This is not a bargaining unit position.




Please read this public notice in its entirety before submitting your application.




Vacancies may not presently exist but may become available at any point during the opening period of this vacancy announcement. We will not review applicant resumes until there is a request to fill a vacancy.



You are applying to a public notice to fill current and future vacancies. Please note, that there may or may not be actual/projected vacancies when you submit your application. Your resume and supporting documentation will be retained with other applicants and reviewed as vacancies occur. You will not receive a notice regarding your application's status other than the initial acknowledgment until a request is received to fill a position.



This announcement will remain open until September 29, 2023. The cut-off date is January 20, 2023, OR the point at which the first 100 applications are received, whichever comes first. Applications submitted after January 20, 2023 may not receive consideration. In addition, due to the potential of a high volume of applicants, not all applicants may receive consideration.



After the initial cut-off period, once additional requests to fill a vacancy are received, applications will be reviewed in increments of 100 applications in date order.



Note: Submitting multiple applications will change the order in which your application is reviewed.



We will refer qualified applicants to the selecting official for consideration. The organization's hiring needs will determine the referral of additional applicants. Applicants will be notified about their application's status if referred or if we fill all vacancies.



This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles:


  • OPM Cyber Code 804 - IT Investment/Portfolio Manager

  • OPM Cyber Code 801- Program Manager

For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website: https://niccs.us-cert.gov/workforce-development/cyber-career-pathways



Do you want an opportunity to improve the lives of millions of Veterans? Use your technical expertise to develop and deliver cutting-edge digital capabilities to Veterans and those who care for them!



We're looking far experts in data science, software engineering, product design, product management, and user experience (UX) who are passionate about using their skills to ensure Veterans and their families receive seamless care and services to join our team of technologists. Our technologists help develop cutting-edge technology, advocate for Veteran needs, and ensure the Department of Veterans Affairs can provide Veterans home loans, G.I. Bill, healthcare, and other services.



We are committed to building a team that reflects the communities we serve and strongly encourage

people of color, LGBTQ+ individuals, women, minorities, people with disabilities, system-impacted people, Veterans, and people of all ages to apply.



About Our Technologist Teams



If selected, technologists will provide service in our Office of Information Technology (OIT).



You can work from home anywhere in the United States, or at VA headquarters in Washington, D.C.



At OIT, you will be working on a wide variety of projects that are relevant to your specific area of expertise. Possible projects could include:
  • Working on small, cross-functional teams with healthcare, education, and financial analysts to perform technical investigative research for projects that affect millions of Veterans.

  • Analyzing computational models implemented by financial institutions that inform what benefits Veterans and their families are eligible for. Ex. Healthcare, home loan guarantees, and educational benefits

  • Researching how electronic healthcare data can be utilized to deliver better care and services to Veterans.

  • Anticipating risks and acting fast to support Veterans when IT systems fail.

  • Serve as a technical expert and strategic advisor to further the Bureau's investigative and policymaking goals.

Work Schedule: Monday - Friday, 8:00 am - 4:30 pm

Compressed/Flexible Schedule: Available

Duty Location Status: Will work remotely from home

Position Description Title/PD#: Supervisory IT Program Manager/ PD18457A

Relocation/Recruitment Incentives: Not authorized

Financial Disclosure Report: Not required

Physical Demands: The work is sedentary and does not require any special physical effort. Some work may require walking and standing in conjunction with travel and attendance at meetings and conferences away from the work site. The work often requires long hours to meet project deadlines and to devise corrective action and solutions to unexpected technical and/or management crises resulting in sometimes highly stressful work situations.


Requirements


Conditions of Employment


  • You must be a U.S. citizen to apply for this job.

  • Selectees are subject to a background/suitability investigation.

  • Designated and/or random drug testing may be required

  • Selectees may be required to serve a probationary period.

  • Selective Service Registration is required for males born after 12/31/1959.

  • A complete application package, i.e., Resume, Transcripts, etc., as required by the job announcement.

  • Selected applicants will be required to complete an online onboarding process.

  • Participation in the Seasonal Influenza Prevention Program for VHA Health Care Personnel (HCP) is a requirement for all Department of Veterans Affairs HCP.

  • All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.

  • Must be proficient in written and spoken English.

  • Pre-employment physical evaluation may be required.

  • Applicants selected for this position may be required to serve a one-year supervisory probationary period.

  • Failure to successfully complete the supervisory probationary period will result in the employee being reassigned to a position in the agency of no lower grade and pay than the one the employee left to accept the supervisory or managerial position.

Qualifications


What We're Looking For



We want people excited about building technology and embracing the VA's mission.



We are looking for skilled technologists with experience in any of the following areas:
  • Data Science & Strategy: Examine large datasets using scripting languages or modern statistical analyses and computational languages (e.g., Python, R, SQL, Azure Synapse, Power BI, Databricks, Azure ML, Kubernetes, Oracle, Enterprise Data Lake, Azure Data Factory and hosting solutions on cloud environments to include AWS and Azure) to provide seamless care and services to Veterans and their caregivers. Use artificial intelligence (AI) and machine learning technologies, logistic and linear regression models, or natural language processing (NLP) to detect, anticipate and prevent potential Veteran harm or inability to access VA benefits and services.

  • Software Engineering: Design, create, and test systems to dig into how to best deliver IT products and services. Use front-end, back-end, and full-stack engineering to develop and support new technical strategies that could help effectively serve Veterans and VA employees. This could include API design and development, furthering open-source policies while prioritizing maintainability and software reusability in all product development. Programming languages, e.g., Python, SQL, R, Java, JS, Go, Scala, C, C++, Julia, or MatLab.

  • Product Management: Coordinate across stakeholders and use agile or lean approaches to align cross-functional teams around a common vision or strategy and user needs. Monitor Veteran and market trends and develop environmental analyses. Use expertise to advance the use of emerging technologies within government.

  • Design & UX: A user experience designer at Veteran's Affairs will have a direct impact on the VA's ability to provide its customers - Veterans of the US military and other members of the public that support those Veterans - with an exceptional customer experience, comparable with the experience they have with top tier commercial products and services. They may work on public-facing, clinical, or staff facing initiatives in various design practice areas. A user experience designer can advance through multiple levels in their design career at VA and have a significant impact on improving VA products, processes, and best practices.

To qualify for this position, applicants must meet all requirements when a request is received to fill a vacancy.



Experience - Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.



For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.
  • Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

  • Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

  • Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

  • Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND



Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-14 in the normal line of progression for the occupation in the organization. Specialized experience is defined as directing operational activities with assigned portfolio to ensure IT project goals are met; evaluating impact of changes in business needs on IT policy and projects; conducting feasibility studies; overseeing requirements development and prioritization, risk planning, cost estimation, product support management; providing reports, briefings, and information papers.



Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT.



Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.



Per Office of Personnel Management General Schedule Qualification Policies, federal employees are assumed to have gained experience by performing duties and responsibilities appropriate for their official series and grade level as described in their position description. Experience that would not normally be part of the employee's position is creditable when documented by satisfactory evidence (e.g., a memorandum from the manager, human resources director, or official documentation such as SF-52, SF-50 documenting an official detail/assignments, or other comparable documentation). The documentation must indicate whether the employee performed the duties full time or, if part-time, the percentage of times the employee performed the additional duties.



To receive credit for experience in your resume that is not within the official series and grade level of your position, you must provide official documentation of such experience as indicated above.



Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit OPM's web site at http://www.opm.gov/qualifications/standards/indexes/alph-ndx.asp.

Education


There is no education substitute for the GS-15 level.



Current openings



New and emerging technologies are changing how preexisting products and services work or creating new ones. We need more technologists serving in the ranks of our technology teams. These positions are vital in helping us understand the constantly evolving needs of Veterans and their families.



Technologists will work alongside financial analysts, healthcare researchers, human resources experts, and more to provide quality IT products and services using various technical or design methods to inform how best to deliver care and benefits to Veterans. Technologists will support the cross-pollination of key ideas in emerging technology fields to ensure the federal government can keep pace with the private sector.

Additional information


Current openings



New and emerging technologies are changing how preexisting products and services work or creating new ones. We need more technologists serving in the ranks of our technology teams. These positions are vital in helping us understand the constantly evolving needs of Veterans and their families.



Technologists will work alongside financial analysts, healthcare researchers, human resources experts, and more to provide quality IT products and services using various technical or design methods to inform how best to deliver care and benefits to Veterans. Technologists will support the cross-pollination of key ideas in emerging technology fields to ensure the federal government can keep pace with the private sector.



The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/.



Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.


OPM General Schedule (GS) & Locality Pay Tables: The salary range listed reflects the GS base rate (not including locality). Upon selection, the salary will be adjusted to include locality. Please see OPM GS & Locality Pay Tables.



Superior Qualifications and Special Needs Pay-Setting: Agencies may set the rate of basic pay of a newly-appointed employee at a rate above the minimum rate of the appropriate General Schedule (GS) grade because of-


  • the superior qualifications of the candidate; or

  • a special need of the agency for the candidate's services.


An agency must approve each determination to use this authority before the employee enters on duty - the determination cannot be made retroactively - and is not guaranteed. OPM Superior Qualifications and Special Needs Pay-Setting Authority Fact Sheet.


This job opportunity announcement may be used to fill additional vacancies.


If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.





  • Benefits



    A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.


How You Will Be Evaluated


You will be evaluated for this job based on how well you meet the qualifications above.


IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Applicants will be referred in the order in which they were received.

  • Benefits



    A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.


  • Required Documents


    As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.


    Documents Accepted:


    • DD-214/ Statement of Service

    • Disability Letter (VA)

    • Resume

    • Separation Notice (RIF)

    • SF-50/ Notification of Personnel Action


    Documents Required:

    • Resume


    Please review the above list(s) to ensure you have included all necessary documents required for your application.Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).You will not be contacted for additional information. Applicants will be deemed ineligible if supporting documentation is not submitted.



    Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.



    Applications are accepted online. Applying online will allow you to review and track the status of your application.
  • How to Apply


    All applicants are encouraged to apply online.



    To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (EST) on 09/29/2023 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/11804527.



    1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.



    2. Click Submit My Answers to submit your application package.



    NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.



    To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.


    Agency contact information


    VHA National Recruitment Center

    Phone

    (844)456-5208

    Email

    [email protected]

    Address

    DAS Information and Technology - 103

    810 Vermont Avenue NW

    Washington, DC 20420

    US

    Next steps


    After the vacancy announcement closes, applicants are evaluated to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email.

  • Fair and Transparent


    The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

    • Equal Employment Opportunity (EEO) Policy
    • Reasonable accommodation policy
    • Financial suitability
    • Selective Service
    • New employee probationary period
    • Signature and false statements
    • Privacy Act
    • Social security number request

Required Documents


Documents Accepted:


  • DD-214/ Statement of Service

  • Disability Letter (VA)

  • Resume

  • Separation Notice (RIF)

  • SF-50/ Notification of Personnel Action


Documents Required:

  • Resume


Please review the above list(s) to ensure you have included all necessary documents required for your application.Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure that their application package includes all necessary documents to determine qualifications and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documentation (for displaced Federal employees).You will not be contacted for additional information. Applicants will be deemed ineligible if supporting documentation is not submitted.



Veterans' Preference: Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full consideration for this position.



Applications are accepted online. Applying online will allow you to review and track the status of your application.



Help

This job is open to


  • Career transition (CTAP, ICTAP, RPL)


    Federal employees who meet the definition of a "surplus" or "displaced" employee.


  • The public


    U.S. Citizens, Nationals or those who owe allegiance to the U.S.


Clarification from the agency


ALL US CITIZENS. DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation.


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