Field Support Engineer
Coretelligent
Atlanta, Georgia
field support
engineer
team
technical
troubleshooting
security
health
desktop
technical issues
stakeholders
onsite
it
cybersecurity
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November 21, 2022
Coretelligent
Atlanta, Georgia
- Join our growing team!
- We recognize that our team members are the core of our company.
- It is why they stay with us for so long, and it's also what attracts new clients to come aboard.
- Coretelligent is a leading provider of comprehensive managed and co-managed IT support, cybersecurity, and cloud services.
- Our team of world-class experts provides top-tier organizations with the services they need to thrive in today's digital economy.
- We're proud to be one of the most awarded IT service providers in the nation.
- Providing complete IT support 24/7/365 days a year, our innovative proprietary technology solutions and a full suite of security services ensure exceptional business performance, data protection and security for our clients' most sensitive information assets.
- Founded in 2006, the company has offices in Massachusetts, Maine, New York, Connecticut, Georgia, and California, with expanded support locations in Dallas, Los Angeles, Philadelphia, Tampa, Washington, DC, and West Palm Beach.
- We want every team member to know that they are appreciated and valued.
- Coretelligent Culture: *
- We take Coretelligent culture very seriously!
- As a company we are constantly thinking of ways to give back to our valued employees through company engagement.
- We offer a competitive salary, amazing benefits, a great PTO package, a healthy work life balance and plenty of opportunities to grow your career from within!
- Blue Cross Blue Shield Health Insurance
- Flexible Spending Account Healthcare & Dependent Care
- 401K with company match
- 3 weeks Vacation
- Remote work force
- Your birthday off
- Quarterly Company Events
- Client Support Engineer I
- About the Position*
- Coretelligent s Client Support Engineers utilize strong customer service skills to provide on-site technical support to our dynamic client base.
- They regularly drive to our local client locations and interact closely with all levels including executives.
- Communicate with clients on-site (desktop support) to resolve technical issues and close tickets
- Serve as an IT lead for the client, be aware of their needs, assess trends, and make both proactive and reactive recommendations and changes
- Collaborate with internal client stakeholders and Coretelligent stakeholders
- Utilize strong knowledge of Windows desktop troubleshooting to assist clients with connectivity, printing, customization, user profile and applications
- Provide strong Microsoft Office and Mobile Device troubleshooting to resolve client issues
- Perform Virus/Malware removal
- Deploy new hardware using Imaging technology
- Responsible for user account management in Active Directory, Exchange, spam filter, and other platforms.
- This includes: creation, removal, changes, password resets, and bulk operations
- Utilize basic knowledge of Networking and Services to provide client support.
- This includes: DHCP, local DNS, and VPN
- Perform Wi-Fi connectivity troubleshooting
- Update and maintain documentation
- Effectively participate in on-call rotation resolving after-hours technical issues
- Perform after hours work as needed for onsite support and infrastructure/server maintenance
- Accurately, regularly, and effectively record time
- Strong written and verbal communication skills
- Must be customer focused and able/willing to provide white glove service
- Strong problem solving skills
- Ability to follow and adhere to defined process
- Ability to effectively multi-task and work in a fast-paced environment while producing high quality results
- Passionate about technology
- College degree preferred but not required
- A minimum of 1-2 years related work experience (including internships)
- Valid driver s license and personal reliable vehicle
- Covid-19 Vaccination Policy*
- Coretelligent cares about not only the health and safety of our employees, but also about the employees of our clients.
- We have been updating, and will continue to update, our Covid-19 vaccination policy as regulations and recommendations are released by local, state, and federal government entities.
- We are continuously working with our clients on policies that will allow us to service them as best we can, while also protecting everyone involved.
- We have made a commitment to our clients to ensure that all employees providing onsite services are fully vaccinated before conducting said services.
- Because of this, any candidates who are not fully vaccinated upon application will not be considered for the role.
- We appreciate your understanding, and look forward to reviewing your application!
- They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
- Job Type: Full-time
- Pay: $60,000.00 - $70,000.00 per year
- Monday to Friday
- Atlanta, GA: Reliably commute or planning to relocate before starting work (Required)
- Work Location: One location
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