Discovery Products Support Analyst
Cognizant
Boston, Massachusetts
analyst
management
research
analyst
change management
administration
license management
engagements
team
h-1b
usa
biology
bio
November 24, 2022
Cognizant
Boston, Massachusetts
- Cognizant Technology Solutions is seeking for Discovery products Support Analyst who could join in our team of IT professionals in a permanent role.
- If you meet our background requirements and skills and looking for an opportunity to be rewarded for your skills and expertise, here is the ideal opportunity for you!
- Cognizant will not sponsor H-1B or other U.S. work authorization, or lawful permanent residence (otherwise known as a Green Card ) for this role.
- Job Location: MA, USA
- Role: Discovery products Support Analyst (Hands-on)
- Work experience required: 2 6 yrs
- Skill set: Experience in Discovery Research applications/products support
- Academic skills with Biology or Bio technology or informatics
- Strong Knowledge in LS Discovery Research domain
- Should have experience as system owner
- Should have experience working in Incident/Service Request/Change management
- Should have experience working in Stakeholders communications (business, IT and Vendors)
- Should have experience working in User administration and License management
- Should have experience working in application upgrades
- Should have experience working with ticket systems like Service Now
- Good Understanding of SDLC, Systems Integrations, Document management system & workflows
- Acts as system owner for Discovery Research applications
- Performs incident management and service request management activities
- Involves in application related change management and projects esp., application upgrade activities
- Performs application and plug-in re-install activities, with the provided executables
- Coordinates activities/calls and communicate with users, Service/Business owners, vendor and various infrastructure groups.
- Performs system administration activities, including user and license management.
- Proactively identifies ways to avoid recurrence of customer issues by regularly improving the processes, creating/reviewing KB articles
- Manages application Configuration Items in Service Now
- Performs testing as required
- Prepares weekly metrics of Incidents/service requests and share with the client stake holders
- Adherence to the client SOPs and manage training records of application users.
- SNo Primary Skill Proficiency Level
- Rqrd./Dsrd. 1 BioInformatician PL1 Desired 2 Watson LIMS PL1 Desired 3 Labwise LIMS PL1 Required Domain Skills
- Rqrd./Dsrd. 1 Life- Sciences PL4 Desired
- Proficiency Level Generic Reference PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
- PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
- PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill.
- She / he has extensively demonstrated successful application of the skill in engagements or projects.
- PL4 The associate can function as a subject matter expert for this skill.
- The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.
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