Remote Facilities Support Customer Service Lead

VirtualVocations Remote
remote customer service lead customer service remote lead call center team email complaints high school administrative procedures
January 24, 2023
VirtualVocations
Gary, IN
FULL_TIME
A facilities support company needs applicants for an opening for a Remote Facilities Support Customer Service Lead.

Individual must be able to fulfill the following responsibilities:
Assist customer service call center team members daily in responding to customer and vendor inquiries
Provide responses via email or phone call
Obtain and evaluate all relevant information to effectively address customer inquiries, comments, or complaints
Must meet the following requirements for consideration:

High School Diploma
3+ years’ experience and knowledge of administrative procedures
Knowledge of customer service principles and practices
Interpersonal, listening, and conflict management (EQ) skills
Written and oral communication skills
Mathematical, analytical and problem-solving skills
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