Customer Service Representative - Patient Services
Meridian Clinical Research
Sioux City, IA
customer service
customer service representative
service representative
representative
meridian
medical
insurance
customer service
patient recruitment
patients
research
people
teamwork
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January 21, 2023
Meridian Clinical Research
Sioux City, IA
FULL_TIME
For over 20 years, Meridian has partnered with pharmaceutical and biotechnology companies to research new drugs, medical devices, and diagnostics to help improve lives. The level of service, quality, and integrity we provide makes Meridian unique, but our reputation is great because of our people. Clinical research is tremendously challenging, yet it is incredibly rewarding. We value our employees for being all in, owning it, their teamwork, and sharing it. If you're searching for a career with purpose, integrity, and opportunity, then we want to hear from you!
Patient Recruitment Representative (Call Center)
Our Patient Recruitment Representatives are the initial voice for Meridian. Their customer service and patient care expertise is what helps us in all aspects of patient recruitment from initiating advertising, chart screening, through that first patient contact to scheduling first time and follow-up visits. Strong customer service is key in this role as you communicate with our potential or returning patients and educate them on how we, together, can partner to improve and save lives. Previous medical experience is a plus, though we do provide excellent training for all customer service pros that are new to the medical field.
Starting pay: $15 per hour
Generous Perks for full-time employees:
* Tuition reimbursement and student loan debt assistance after your first year of employment
* 3 weeks of paid time off (accrual basis)
* 7 paid holidays each year
* Yearly shared employee bonus program after your first full year of employment
* 401k with company match after 90 days of employment
* 100% employee-only coverage paid on our medical health savings account plan, for other options, employer contributions are between 28%-65% based on the coverage level and plan you choose.
* Medical insurance opt-out option: $100/month taxable payment option for employees that provide proof of medical coverage elsewhere, if they choose to waive Meridian's medical insurance.
Responsibilities
Deliver exceptional customer service.
Demonstrate knowledge of Protocols, side effects of medications, Good Clinical Practices, FDA regulations, and Meridian's Policies and Procedures.
Obtain and maintain computerized lists and pod lists before study starts.
Retrieve messages from study ad line in a timely manner.
Return all phone calls to interested patients within 24 to 48 hours.
Accurately complete screen sheet and maintain database.
Drive enrollment and retention
Communicate with support staff regularly with status reports and attend in-house meetings.
Establish and maintain effective communication with providers.
Occasionally flex time to contact subjects when they are available.
Meet potential patients in the doctor’s office immediately as needed.
Occasional attendance at community lectures, health fairs or events to promote Meridian.
Requirements
High school diploma or equivalent.
Regular and punctual attendance.
While performing regular duties, it is regularly required to talk on the phone all day.
Embrace Meridian’s core values: “All In, Own It, Teamwork, Share It”
Meridian not only strives to move science forward and improve the lives of others, but we focus on improving the lives of our people by offering a competitive benefits package to all full-time employees. Meridian's benefits package includes eligibility for medical insurance, dental insurance, vision insurance, 401k with company match, seven paid holidays, paid time off, student loan reimbursement program, complimentary life insurance, disability insurance and so much more!
Patient Recruitment Representative (Call Center)
Our Patient Recruitment Representatives are the initial voice for Meridian. Their customer service and patient care expertise is what helps us in all aspects of patient recruitment from initiating advertising, chart screening, through that first patient contact to scheduling first time and follow-up visits. Strong customer service is key in this role as you communicate with our potential or returning patients and educate them on how we, together, can partner to improve and save lives. Previous medical experience is a plus, though we do provide excellent training for all customer service pros that are new to the medical field.
Starting pay: $15 per hour
Generous Perks for full-time employees:
* Tuition reimbursement and student loan debt assistance after your first year of employment
* 3 weeks of paid time off (accrual basis)
* 7 paid holidays each year
* Yearly shared employee bonus program after your first full year of employment
* 401k with company match after 90 days of employment
* 100% employee-only coverage paid on our medical health savings account plan, for other options, employer contributions are between 28%-65% based on the coverage level and plan you choose.
* Medical insurance opt-out option: $100/month taxable payment option for employees that provide proof of medical coverage elsewhere, if they choose to waive Meridian's medical insurance.
Responsibilities
Deliver exceptional customer service.
Demonstrate knowledge of Protocols, side effects of medications, Good Clinical Practices, FDA regulations, and Meridian's Policies and Procedures.
Obtain and maintain computerized lists and pod lists before study starts.
Retrieve messages from study ad line in a timely manner.
Return all phone calls to interested patients within 24 to 48 hours.
Accurately complete screen sheet and maintain database.
Drive enrollment and retention
Communicate with support staff regularly with status reports and attend in-house meetings.
Establish and maintain effective communication with providers.
Occasionally flex time to contact subjects when they are available.
Meet potential patients in the doctor’s office immediately as needed.
Occasional attendance at community lectures, health fairs or events to promote Meridian.
Requirements
High school diploma or equivalent.
Regular and punctual attendance.
While performing regular duties, it is regularly required to talk on the phone all day.
Embrace Meridian’s core values: “All In, Own It, Teamwork, Share It”
Meridian not only strives to move science forward and improve the lives of others, but we focus on improving the lives of our people by offering a competitive benefits package to all full-time employees. Meridian's benefits package includes eligibility for medical insurance, dental insurance, vision insurance, 401k with company match, seven paid holidays, paid time off, student loan reimbursement program, complimentary life insurance, disability insurance and so much more!
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