Remote Patient Services Representative - Full Time
Health First
Remote
remote
representative
assistance
insurance
management
customer service
healthcare
technical
technical support
customer experience
patient registration
appointment scheduling
scheduling
February 25, 2023
Health First
Deerfield Beach, Florida
POSITION SUMMARYTo be fully engaged in providing No Harm/Quality, Customer Experience, and Stewardship through friendly, rapid, and accurate patient support, including completion of patient registration documentation, appointment scheduling and assistance with a variety of departmental projects and clerical duties.PRIMARY ACCOUNTABILITIES1.
Responds to customer's needs in a timely and professional manner2.
Answers telephones properly, courteously, and tactfully; directing calls and returning messages to the appropriate party; takes complete and accurate messages3.
Facilitates patient appointments and referrals in a timely, efficient, and friendly manner4.
Obtains demographic and insurance information from patient and inputs data accurately into the patient management system5.
Obtains required signatures on consents and distribute patient information and compliance literature6.
Verifies patient's insurance eligibility utilizing assigned tools, updates information in patient's account as needed7.
Prepares financial estimate of anticipated prices for the services to be rendered prior to the performance of services and communicates the information to the patient8.
Collects all current and past-due patient responsibility balances prior to services being rendered9.
Performs daily reconciliation, balancing, and cash out procedures and enters payment into practice management system10.
Prepares the next day's work for all scheduled patientsMINIMUM QUALIFICATIONS
Education:
High School diploma or equivalent
Work Experience:
1 year customer service experience
Knowledge/Skills/Abilities:
Working knowledge of Microsoft Office applications, organizational and communication skills, excellent customer service skillsPREFERRED QUALIFICATIONS
Certification:
CPR Certification
General knowledge of healthcare terminology and abbreviations, previous healthcare experiencePHYSICAL REQUIREMENTS Sedentary
Majority of time involves sitting or standing; occasional walking, bending, stooping
Long periods of computer time or at workstation
Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise
Communicating with others to exchange information.
Visual acuity and hand-eye coordination to perform tasks
Workspace may vary from open to confined, on site or remote
May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle
Associated topics:
assist, assistance, deskside, help desk, pc, support analyst, technical support, technical support specialist, technician i, technology
Responds to customer's needs in a timely and professional manner2.
Answers telephones properly, courteously, and tactfully; directing calls and returning messages to the appropriate party; takes complete and accurate messages3.
Facilitates patient appointments and referrals in a timely, efficient, and friendly manner4.
Obtains demographic and insurance information from patient and inputs data accurately into the patient management system5.
Obtains required signatures on consents and distribute patient information and compliance literature6.
Verifies patient's insurance eligibility utilizing assigned tools, updates information in patient's account as needed7.
Prepares financial estimate of anticipated prices for the services to be rendered prior to the performance of services and communicates the information to the patient8.
Collects all current and past-due patient responsibility balances prior to services being rendered9.
Performs daily reconciliation, balancing, and cash out procedures and enters payment into practice management system10.
Prepares the next day's work for all scheduled patientsMINIMUM QUALIFICATIONS
Education:
High School diploma or equivalent
Work Experience:
1 year customer service experience
Knowledge/Skills/Abilities:
Working knowledge of Microsoft Office applications, organizational and communication skills, excellent customer service skillsPREFERRED QUALIFICATIONS
Certification:
CPR Certification
General knowledge of healthcare terminology and abbreviations, previous healthcare experiencePHYSICAL REQUIREMENTS Sedentary
Majority of time involves sitting or standing; occasional walking, bending, stooping
Long periods of computer time or at workstation
Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise
Communicating with others to exchange information.
Visual acuity and hand-eye coordination to perform tasks
Workspace may vary from open to confined, on site or remote
May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle
Associated topics:
assist, assistance, deskside, help desk, pc, support analyst, technical support, technical support specialist, technician i, technology
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