Director, Business Operations

Job ID: 213386
Location Name: CA-FSC SF Off (0174)
Address: 525 Market St, 4th Floor, San Francisco, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Retail Operations
Remote Eligible: Hybrid Schedule

Company Overview:
Sephora has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Mot Hennessy Louis Vuitton (LVMH) in 1997, then launched stateside in 1998 and is currently home to 300+ world-class brands - including its private label, Sephora Collection. Sephora's curated assortment features more than 14,000 products, including makeup, skincare, perfume, hair care, body care, professional tools, and more.

In Sephora Americas, we belong to something beautiful. With a continued focus on diversity, equity, and inclusion, we seek ways to create a sense of belonging where people can be their authentic selves. We embrace our unique talents and are proud of the passionate community we've built. With leaders who listen and inspire, everyone is encouraged to be their best. Reimagine your future, with Sephora.

Role: Director, Business Operations
Reports to: Senior Director, Business Operations

Location: San Francisco, hybrid role

Business Operations:

Our Business Operations team includes a rock star team of strategic thinkers responsible for coming together to unleash our stores and employees' full potential in a very fast-paced environment. Whether we are launching a new business models and initiatives, optimizing our existing processes, or supporting the store's day-to-day activities, this team is relentlessly focused on enabling world-class operations, delighting our clients, employees, and partners, serving as a true voice for our stores.

Your role at Sephora:

The Director, Business Operations will oversee product and people operations across our fleet of stores. This role is responsible for bringing new initiatives and our store operating model to life through oversight of creation and optimization of policies, procedures, training, and execution across key operational workstreams. In addition to the free-standing stores, this role will oversee product and pricing operations at our Sephora at Kohls stores.

Partnering with most Sephora departments, this leader must drive process excellence, maximizing productivity and optimizing workload through our payroll and budget investments in stores. This leader will regularly meet with and present to senior executive leadership across most business functions. They must be able to articulate operational benefits and risks of proposed changes and influence key partners to shift strategies to drive efficiency and a positive client and employee experience.

This leader must work closely within their direct team to develop skills and drive excellence in project and program management, quality deliverables, clear communication, and program execution and analysis while meeting key deadlines. They must ensure the voice of the store is always represented in program planning, design, execution, and change management to ensure adoption of changes in stores and drive this mindset with their team and peers.

Business functions supported by this team include:

• Inventory management processes and store system management including tools and reporting
• Loss prevention processes and policy management
• Merchandise management including brand and product launches and updates, price changes, visual standards
• Store organizational planning, including leadership structure design and optimization
• People management processes and systems supporting HR, Talent and Acquisition, Benefits, and Labor Planning
• Business administration including cleaning services, store supplies, store safety, uniform management, store hours, treasury, and office management
• Strategy and development of trainings that support store retention and accountability
• Developing a team of managers and associate project managers; responsible for building out succession planning and retention strategy

We're excited about you if you have:

• 10+ years of retail operations experience in varying capacities including process design, optimization, and change management planning
• 5+ years of experience leading teams in retail operating functions
• Obsession with designing pragmatic and streamlined operations and process improvement leveraging a design-thinking mindset.
• Experience leading optimization programs with measurable financial outcomes from concept through successful rollout.
• Expertise in change management methodology with an ability to effectively communicate up, down, and across the organization, with stores, and with field leaders.
• Ability to influence business partners at the executive level as well as field/store teams
• Strong decision quality that is objective and data oriented.
• Exceptional attention to detail, work ethic, and work product quality
• The ability to work in a highly matrixed organization supporting both corporate and field/store partners
• Experience managing multiple concurrent projects being executed by all team members and an ability to speak intelligently about all in flight and upcoming projects
• Flexibility and adaptability to pivot daily responsibilities as business demand changes
• Experience building, motivating, and leading high performing teams
• The ability to travel to stores and field leadership meetings up to 25% of the time

While at Sephora, you'll enjoy

• Meaningful Rewards: Sephora offers comprehensive medical benefits, generous vacation and holiday time off, an employee discount, free beauty product gifts from brand partners, and so much more. Details about our company benefits can be found at the following link:
• Diversity, Inclusion & Belonging: We pledge to create a beauty community where everyone's uniqueness is celebrated, respected, and honored. We will drive diversity, equity, and inclusion in all aspects of our business-ensuring that our employees, brand partners, suppliers, and our clients feel a sense of belonging in store, online, and in our workplaces. We believe in demonstrating our values with action!
• Beauty & Beyond: Every day we reimagine beauty, discover new brands, and influence positive change. Together we inspire our clients, empower people, and help them become the best versions of themselves. We think this is beautiful.
• Endless Evolution: You will learn with innovators, artists, and experts in every field. As our business evolves, so will you. Here, you're empowered to choose your own path, accelerate your growth, and be your best. As part of our family and the LVMH community, your options are endless.
• Creativity Unleashed: At Sephora, you're encouraged to explore, innovate, and have funwhile working with diverse clients, teams, and leaders. You won't just partner with iconic brands; you'll help build them. We value your curiosity, your drive for success, and the emotional connections you make. Together we're defining the future of beauty.
• Bold Authenticity: Being bold and different has made us a global beauty and retail leader. At Sephora, we celebrate diversity, embrace your unique and winning spirit, and believe that real beauty is being authentically you.You are what sets us apart.

As a condition of employment, Sephora requires all newly hired employees to be fully vaccinated against COVID-19 by their start date unless they have requested and received an exemption due to a qualifying medical condition, a sincerely held religious belief or practice, or a requirement by law.

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis ofrace, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.