B&A Insurance Solutions Sales Representative (Open to Remote)

American Family Insurance Group Remote
insurance insurance solutions sales sales representative representative remote family insurance sales team customer service dreams journey
March 21, 2023
American Family Insurance Group
South Boston, MA
FULL_TIME

At American Family Insurance, we believe people are an organization's most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, we're committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers' dreams in ways never imagined.


American Family Insurance is driven by our customers and employees. That's why we provide more than just a job - we provide opportunity. Whether you're already part of our team in search of a new challenge or new to our company and ready for what's next, you're in the right place. Every dream is a journey that starts with a single step. Start your journey right here. Join our team. Bring your dreams.


Job ID:


R30995 B&A Insurance Solutions Sales Representative (Open to Remote) (Open)


Compensation may vary based on the job level and your geographic work location.


Compensation Minimum:$23.00 Hourly


Compensation Maximum:$29.20 Hourly


Summary:


This position is responsible for supporting placement of insurance products with brokerage and alliance partners. Processes sales and service transactions, handles emails and phone correspondence, performs administrative tasks related to policy placement, and follows up on issues and questions as directed by B&A staff.


:


Primary Accountabilities


Sales Support (40%)



  • Supports and works closely with B&A staff to ensure business is processed appropriately and efficiently, including managing incoming workflow and sales leads, quoting, binding, setting up new business and performing follow-up sales calls with agents.

  • Resolves basic questions and issues related to applications or policies issued by our vendors. Collaborates cross divisionally with operations, underwriting, vendor team/management and agents.

  • Maintains basic knowledge of vendor websites, forms, and territories to effectively and efficiently assist B&A staff with the placement of new business and retention of current business.

  • Maintains a level of quality in work in order to reach a high level of efficiency.

  • Initiates and maintains positive relationships with the field to promote B&A sales.


Customer Service (40%)



  • Answers a variety of questions via email and/or phone received from agents and vendors.

  • Educates agencies on B&A processes and expectations so they can effectively do business with B&A.

  • Applies acquired technical knowledge to make appropriate decisions to resolve customer, vendor, or field issues.

  • Manages and processes account-related requests following prescribed procedures (i.e. certificates, binders, changes, etc.)

  • Maintains positive relationships with B&A companies to maintain American Family`s high customer service standards.


Project, Reporting and Teamwork (20%)



  • Compiles regular metrics and reports for use by staff and leadership.

  • Assists with training and mentoring of new support staff.

  • Attends meetings as needed or requested by director, manager or consultants.

  • Assists division staff in the execution of project tasks and documentation.


Travel Requirements



  • This position requires travel up to 5% of the time


Specialized Knowledge and Skills Requirements



  • Demonstrated experience providing customer-driven solutions, support or service

  • Basic knowledge and understanding of insurance products.

  • Demonstrated experience in a customer service environment.

  • Demonstrated experience with PC software applications (Microsoft Office Suites, Internet Explorer).


Education/Licenses/Designations



  • Must have applicable insurance licenses as required to do business with American Family in the applicable states that are supported or must obtain insurance licenses within 90 days of hire.


Additional Job Information:


When you work at American Family you can expect benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, and a paid-time off program. In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Enterprise benefits.


We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.


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