Information Technology Specialist
Advocate Construction
Glendale Heights, Illinois
information technology
software
helpdesk
hardware
devices
insurance
slack
management
apps
operations
technical
calls
team
December 5, 2022
Advocate Construction
Glendale Heights, Illinois
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. We expect you to suggest methods to improve operations, efficiency, and service to our internal and external clients.
IT Helpdesk Operations
IT Helpdesk Operations
- Complete IT Helpdesk requests promptly and escalate tickets as needed to the proper person
- Provide technical end-user IT support via phone, Slack, video calls, and in-person
- Track all IT Helpdesk tickets and responses in the system for accurate reporting
- Serves as a first-line resource for the team for technical related processes, communications, and follow-up requests
- Follow all standard operating procedures to track all hardware devices and software licenses
- Work with our vendors to maintain the inventory of tablets and computers
- Ordering printers, copiers, ink, etc. for the related copiers
- To maintain the hardware devices there would be a need to visit to the office at minimum probably 2 times per week to properly inventory, reset, inspect, the devices.
- Create user accounts for various software and apps (Slack, Sugar, Zoom, Gmail, Spotio, Lync, etc.)
- Purchase and set up hardware devices for new employees (computers, tablets, etc.)
- Perform a welcome video call (2 4 hours) with all new employees in all departments on their first day of employment to assist them in getting setup with all of the IT related items they will need for their position
- Discontinue user accounts for various software and apps (Slack, Sugar, Zoom, Gmail, Spotio, Lync, etc.)
- Reassign the user s info to the proper person
- Create simple short IT training videos to answer frequently asked questions that can be posted on the Employee Intranet and linked to employees when they ask the IT Helpdesk for assistance that can be answered on the FAQ.
- Work with the Manager/Director to ensure new processes and training initiatives are implemented in a timely and effective manner.
- Patience. Our employees are diverse in many ways and have varying levels of expertise when it comes to technology. This person must be patient and eager to help each employee regardless of their current skills.
- Welcoming. You will be one of the first people every new employee of Advocate will interact with. It is important to convey a friendly, welcoming spirit during the onboarding call especially when the new employee is having challenges understanding technology or getting logged into the various apps, resetting passwords, etc.
- Tech Savvy. The ability to pick up new technology quickly would be helpful. This role will constantly evolve as our company grows. Navigating Mac & PCs , as well as iOS & Android phones/tablets, will be important as we have employees with all of these.
- Multitasking/Prioritization. Many calls, tickets, orders, issues, etc. will come up simultaneously. Being able to prioritize your tasks is very important.
- Willingness to Learn. This role is an integral part of Team Advocate and the person in this role will consistently be learning new software and new systems to better serve the needs of our employees.
- Initiative. It is very important for this person to be self-motivated and have individual responsibility.
- Must be willing to work in different shifts.
- Fresh graduates are encouraged to apply.
- 1-2 years experience in similar position
- Valid driver's license
- Degree or certificate in IT would be helpful or additional classes in IT.
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
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