User Experience Manager (UX/UI) - Remote
Teleflora
Remote
ux/ui
user experience
manager
remote
ui/ux
florists
management
marketing
customer experience
analysis
drive
strategy
lead
November 23, 2022
Teleflora
Chicago, Illinois
FULL_TIME
Company Description
- Improve our UI/UX: Analyze our user experience to identify opportunities to increase conversion and improve overall customer experience.
- Create wireframes, propose relevant tests/improvements and drive a strategy of continual improvement.
- Analyze Data to Identify Opportunities: Use Behavioral and Transactional Data to drive UI/UX strategy, using Session replay tools to understand customer behavior and make recommendations for tests and new functionality.
- Drive our MV Testing Strategy: Develop and Manage multi-variate testing strategy and drive reporting, recommendations, and improvements on our websites
- Monitor the Voice of Customer & Customer Reviews: Own VOC and Customer Feedback solutions, analyze customer engagement, and recommend UI/UX, product, and other features
- Collaborate to Improve Customer Service: Work with Customer Service to monitor customer feedback and develop solutions and tests to improve the customer experience.
- Lead Competitive Analysis: Perform regular competitor/marketplace analysis to identify trends, competitive differentiators and to develop ideas to test and improve our UI/UX.
- Support Marketing Team: Be an expert resource to the marketing teams by providing UI/UX recommendations, content update, and support during key holiday periods.
- 5+ years relevant online UI/UX project management experience, experience partnering with front-end developers, and familiarity with basic html, css, js
- Ability to work West Coast hours
- Passion for e-commence innovation and continual improvement of the customer experience
- Proven advanced knowledge of web and mobile UX/UI; adhere to and extrapolate complex design systems and apply to coded pages, screens, and states
- Possess excellent organizational, prioritization skills and project management experience
- Ability to track multiple project progress and develop a timeline and action plan to finish projects on time and on budget
- Capability to use critical thinking, analytical, and creative talent to develop a concept, idea, fact or content into a strong visual presentation that maximizes communications and sales effectiveness
- Experience working cross-functionally with marketing, product management / segment management, Web producers / developers / architects
- Ability to effectively communicate and interact with senior management
- COVID vaccination will be required for this position unless candidate has a legally valid exemption
- Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental and 401k with match eligibility
- Opportunities for development and internal mobility
- Manager and leadership training, biweekly L&OD webinars, and eLearning offerings
- Companywide problem solving and continuous improvement training
- Wonderful Giving () - allowing you to donate company money to a cause of your choice
- Company focus on health and wellness including WonderfulNow, a robust suite of company wellness offerings focused on supporting our employees
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