Full-Time Engagement Leader
Express
Miami, Florida
engagement
brand
hospitality
engagement
store
customer experience
strategy
community
self expression
teamwork
philosophy
customer engagement
engaging
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November 24, 2022
Express
Miami, Florida
FULL_TIME
Overview
- Exemplify a hospitality mindset and deliver on all aspects of the Express Customer Experience Philosophy to create outstanding experiences for customers/clients
- Support Style Squad interconnectedness and approach customer engagement with the thought that it is a team sport by actively engaging with colleagues to deliver the very best customer experience
- Create an environment built on teamwork and inspiring a Squad mentality
- Teach, coach and develop Stylists to create transformational/memorable experiences for customers
- Set the example for engaging with a hospitality mindset
- Model transformative customer experiences leveraging the Customer Experience Philosophy
- Display expert knowledge of product, company policies, promotions, and loyalty programs
- Drive for results by leading the customer experience as Customer Engagement Leader (CEL)
- Execute all aspects of daily store operations
- Monitor the customer experiences delivered by squad members, providing feedback and coaching
- High school or equivalent education
- One to three years experience, preferably in retail or hospitality
- Willing and able to meet defined availability criteria including nights, weekends and non-business hours
- Proficient in use of retail technology such as iPads and registers
- Hospitality mindset with a genuine desire to create positive and memorable customer experiences
- Ability to explain and model how excellent customer experiences are created
- Proven ability to drive sales results
- Strong supervisory and communication skills
- Brand ambassador mentality
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