Systems Support Engineer II

Healthcare Management Administrators Inc Remote
engineer technical healthcare team corporate health insurance customer service people computing senior remote corporate office
December 2, 2022
Healthcare Management Administrators Inc
Bellevue, Washington State
FULL_TIME

For over 30 years, HMA has been the premier third-party health plan administrator in the PNW. We relentlessly deliver on our promise to provide employers with customized health insurance plans, for their Staff, that offer high-quality healthcare, at a reasonable cost, with first-rate customer service support.


In 2021 AND 2022, HMA was chosen as a Washington’s Best Workplaces by our Staff and PSBJ™. Our vision, ‘Proving What’s Possible in Healthcare™,’ and our values, People First!, Be Extraordinary, Work Courageously, Own It, and Win Together, shape our culture, influence our decisions, and drive our results.


What we are looking for: We are looking to hire people that care deeply about others, thrive in evolving environments, gain satisfaction from being part of a team and helping others succeed, are motivated by tackling complex challenges, are courageous enough to share ideas, are action-oriented, are resilient, and are results-driven.


What you can expect: You can expect an inclusive, flexible, and fun culture, comprehensive salary, benefits, and time off packages with plenty of personal development and growth opportunities. If you are looking for meaningful work, a clear purpose, high standards, work/life balance, and the ability to contribute to something important, find out more about us at: https://www.accesshma.com/


How YOU will make a Difference:


Are you looking for an exciting opportunity to use your deep technical skills to make a positive impact in healthcare? As a member of the IT team, the Support Engineer role is critical to supporting the technical needs for our HMA employees so they can better support our valued members. This opportunity will be a driving force to continue our journey to advancing our corporate IT technology to help improve collaboration efficiencies and the HMA employee computing experience.


What YOU will do:


  • Provide senior level technical support for our users who are both remote and physically in the corporate office.

  • Help train users on how to use company issued technology, systems and applications.

  • Contribute and share knowledge across the team and our users by developing documentation to improve processes and enhance the user computing experience.

  • Manage corporate IT technology located at our corporate office.

  • As a senior member of the support team, mentor and train junior level support specialists.

  • Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment.

  • Leverage automation and scripting of system tasks to eliminate repetitive tasks and increase efficiencies.

  • Monitors emerging technology developments and identifies opportunities and issues for improvement.

  • Shares on call support responsibility as necessary.

  • Other duties which may be assigned in order to support HMA’s Mission Statement and Core Values.


Knowledge, Experience, and Key Attributes needed for Success:


  • University degree in computer science or software engineering and/or 3 years’ equivalent work experience.

  • Strong customer-service orientation.

  • Prior experience in supporting a remote workforce

  • Excellent technical knowledge of PC and desktop hardware.

  • Excellent technical knowledge of PC internal components.

  • Prior experience with server and systems administration

  • Hands-on hardware troubleshooting experience.

  • Proficient with a wide range of Microsoft products including but not limited to Windows Desktop, Windows Server, M365, SharePoint, Dynamics CRM, Active Directory

  • Proficient in scripting and automation

  • Strong written and oral communication skills.

  • Analytical and problem-solving abilities, with keen attention to detail.

  • Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.


How we Support your Work, Life, and Wellness Goals:


We offer a comprehensive total rewards package including: competitive pay; annual incentive; medical, dental, and vision insurance; 401K retirement plan with match; generous PTO and holidays; an onsite gym facility; a gym subsidy; Life, AD&D, Short-Term and Long-Term Disability Insurances; an Employee Assistance Plan; year-round wellness activities; the ability to earn a $500 wellness incentive; monthly events; paid volunteer hours and more! For local employees- free parking and easy freeway access to I-405 and I-520 and a well-stocked kitchen on-site with subsidized snacks and refreshments.


HMA requires a background screen prior to employment.


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