Lead Design Researcher, W+
Walmart
South San Francisco, California
lead
design
research
design
team
design research
research experience
lead
mobile
product design
drive
senior
cross functional
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November 20, 2022
Walmart
South San Francisco, California
Position Summary...
What you'll do...
Lead Design Researcher, W+
About the Team
The Walmart design team creates experiences and designs the websites, tools, and mobile solutions for millions of customers and associates. As a part of the product design team that is at the forefront of retail, you will be responsible for building best-in-class experiences that drive continuous improvement and innovation on the world's largest company. So, if you are motivated by complex challenges and want to build the future of commerce and consumer services, a Design Research role at Walmart could be what you've been looking for.
As a Lead Design Researcher you will conduct research to help support our strategic vision. While working with senior leadership from cross-functional teams, you will develop a shared plan to address research goals. You will use your knowledge of the Design Thinking process to collaborate with partners, facilitate conversations, run design sprints, and conduct generative and evaluative research using both qualitative and quantitative methods. You will use your great strengths in storytelling to share your research point of view in a compelling, convincing manner to the broader team.
As a lead design researcher, on the W+ team you will represent the perspective of our customers who utilize our diverse set of membership services, such as the subscriptions, rewards (cashback), early access to holiday deals, delivery services for the entire end-t0-end customer experience. You will help our partners understand their needs, motivations, and pain points to create easy-to-use and delightful experiences. Pulling from your extensive research toolkit, you will use a variety of generative and evaluative methods to inform both strategic and tactical efforts.
You'll sweep us off our feet if you have...
You'll make an impact by:
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
Perks and Benefits
Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer
Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor Degree and 5 years design research experience OR Masters Degree and 4 years design research experience OR PhD and 2 years design research experience OR 9 years design research experience.
Experience conducting quantitative on-line research projects with systems (for example, UserZoom).
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Researching front-end user experience solutions for mobile applications on major smartphone platforms (for example, Android, iOS)
Primary Location...
850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America
What you'll do...
Lead Design Researcher, W+
About the Team
The Walmart design team creates experiences and designs the websites, tools, and mobile solutions for millions of customers and associates. As a part of the product design team that is at the forefront of retail, you will be responsible for building best-in-class experiences that drive continuous improvement and innovation on the world's largest company. So, if you are motivated by complex challenges and want to build the future of commerce and consumer services, a Design Research role at Walmart could be what you've been looking for.
As a Lead Design Researcher you will conduct research to help support our strategic vision. While working with senior leadership from cross-functional teams, you will develop a shared plan to address research goals. You will use your knowledge of the Design Thinking process to collaborate with partners, facilitate conversations, run design sprints, and conduct generative and evaluative research using both qualitative and quantitative methods. You will use your great strengths in storytelling to share your research point of view in a compelling, convincing manner to the broader team.
As a lead design researcher, on the W+ team you will represent the perspective of our customers who utilize our diverse set of membership services, such as the subscriptions, rewards (cashback), early access to holiday deals, delivery services for the entire end-t0-end customer experience. You will help our partners understand their needs, motivations, and pain points to create easy-to-use and delightful experiences. Pulling from your extensive research toolkit, you will use a variety of generative and evaluative methods to inform both strategic and tactical efforts.
You'll sweep us off our feet if you have...
- A demonstrated track record owning and leading design research, working cross-functionally and thinking strategically to inform research for one or more broad or complex product areas.
- A strong working knowledge and extensive experience of multiple generative and evaluative research methods, how to apply them in a fast-moving organization, and experience mentoring or coaching other researchers on the use of these methods.
- The ability to translate insight into action. You help teams understand customer needs, attitudes, and behaviors through thoughtful and actionable research. Your work informs both strategic and tactical efforts.
- Knowledge of the product design process and experience collaborating with other researchers, designers, content strategists, product managers, and engineers to help transform complex problems into easy-to-use products. You recommend how to best address our research goals and questions, so your partners don't have to.
- The ability to translate research findings into product priorities and strategic narratives, new business opportunities, within and across different projects.
- Adaptability and a growth-mindset, seeking out and welcoming feedback from senior leaders and managers.
- Ability to produce great work in short timeframes, multi-task across different projects and platforms and adapt to the ever-changing priorities of the business.
You'll make an impact by:
- Pulling from a broad toolkit of research methods, including live studies, un-moderated studies, field studies, participatory design, heuristic evaluations, and remote usability testing.
- Enhancing your work by actively seeking out research and metrics from internal and external sources to provide comprehensive recommendations that inform design and business strategy.
- Collaborating seamlessly and flexibly with cross-functional partners to drive best-in-class thinking from all parts of the organization.
- Working quickly and efficiently without sacrificing quality and knowing how to adapt to the ever-changing priorities of the Omnichannel business. Capable of working on multiple projects concurrently in a very fast paced environment, ensuring that quality deliverables are achieved on time.
- Staying up-to-date with the latest industry news and developments.
- Contributing to team processes and standards to help establish best practices for research.
- Having exceptional communication & presentation skills, both written and verbal.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
Perks and Benefits
Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer
Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor Degree and 5 years design research experience OR Masters Degree and 4 years design research experience OR PhD and 2 years design research experience OR 9 years design research experience.
Experience conducting quantitative on-line research projects with systems (for example, UserZoom).
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Researching front-end user experience solutions for mobile applications on major smartphone platforms (for example, Android, iOS)
Primary Location...
850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America
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