Technical support engineer

Do you like working in a remote, collaborative team environment and solving technical problems?

Would you like to develop new solutions daily for clients?

Join our NEXUS Controls Team

Our Digital Solutions business provides intelligent, connected technologies to monitor and control our energy assets. We provide customers with the peace of mind needed to reliably and efficiently improve their operations.

Nexus controls has a complete portfolio of control systems, operational technology and cyber security products.

Partner with the best

The Lead Technical Support Engineer will be part of the Nexus Controls organization. You will be responsible for day-to-day resolution of customer issues and assigned projects.

As a Lead Technical Support Engineer, you will be responsible for :

• Serving as primary point of contact for contract customers' remote diagnostics of turbine controls, excitation, starting systems and ICS controllers


• Possessing detailed understanding of controls and plant operations to assure successful and timely diagnostics of control systems.


• Coordinating and owning all contract deliverables and execution for assigned Remote Diagnostic contracts and assigned projects


• Providing technical guidance and council to site and Remote Services personnel. Compiling contract case notes and formal reports per operating guidelines.


• Developing execution SOPs surrounding delivery of services and performing proactive verifications of contract customer site connectivity and tool availability


• Owning contract documentation and information compilation, distribution and storage and providing input and assist as needed on commercial proposals


• Serving as technical expert to Remote Service Product Leader on NPI programs to clearly define products and services to drive growth


• Supporting EHS excellence on all assigned projects and programs and generating or identify sales opportunities through PAC and other data mining

Fuel your passion

To be successful in this role you will :

• Have a degree in electrical or Mechanical Engineering with focus on Controls


• Possess a minimum 5 yrs. experience working on MkV* / MkVI*(e) controllers, HMI Cimplicity interfaces, EX2100, EX2100e exciters, various starting systems as applied to Gas, aero & steam turbines, and ICS systems


• Be available to work varying shifts including some holidays and weekends.


• Be able to obtain a passport pass background checks and possible drug / alcohol checks


• Have knowledge and understanding of Power Services Information and documentation Systems


• Have a thorough understanding of GE Software tools used on GE control systems and working knowledge of all GE Heavy Duty Gas, steam and aero Turbines and related ICS systems


• Have the strategic capacity to sift through complex technical issues / problems and focus on the critical priorities and perform necessary tasks to identify a viable solution in the least possible time

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.

In this role, we can offer the following flexible working patterns :

• There is limited flexibility as this position has set hours working from a home office.


• Overtime opportunities.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work.

We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today.

• Contemporary work-life balance policies and wellbeing activities


• Comprehensive private medical care options


• Safety net of life insurance and disability programs


• Tailored financial programs


• Additional elected or voluntary benefits



Last updated : 2022-11-13