Remote Call Center Dispatcher

Medstar Transportation is looking for a REMOTE DISPATCHER to join our Professional Office Team!

Make a Difference in People's Lives.

Paid Medical Benefits Plan.

Work with a Great Team.

Paid Training.

Get Paid Twice A Month.

401K.

Love What You Do.

If you are a team player who is reliable, hard-working, positive, a fast learner, detail-oriented, can work without having to look at your personal cell phone during your shift, and loves to help people, then please:

FILL OUT AN APPLICATION AND GET STARTED TODAY!

Work Shift:

Option 1: 6AM to 2PM (can work on weekends)

Option 2: 10AM to 6PM (can work on weekends)

Responsibilities:

• Answer incoming calls.
• Assist callers in a positive and helpful manner.
• Assign incoming trips to the appropriate, most efficient driver.
• Determine billing and eligibility of clients needing to set up transportation.
• Communicate with clients and drivers in a professional, friendly, clear, and efficient manner.
• Review schedules and comment accordingly through the checklists provided.
• Respond to driver's texts promptly - no longer than 2-minute average wait time.
• Resolve all driver issues.
• Review all vital information with staff before handing it off.
• Communicate and coordinate with the Fleet Manager regarding vehicle services/repairs.
• Monitor the reservation inbox, as well as broker portals to ensure trips have been entered in a timely manner.
• Be able to find coverage and reassign trips when callout happens.
• Work with minimal supervision, once trained.
• Do other assigned tasks as needed

Requirements:

• Have excellent attendance and show reliability in all aspects
• Knowledge in State, federal, DOT, and ADA regulations regarding transportation
• 2+ years of account management experience
• Customer service experience
• Excellent communication and written skills
• Proficiency in all necessary computer programs and dispatching software
• Working knowledge of Microsoft Office, especially Excel and Google docs
• Typing speed of 40 WPM
• Team player
• Dependable and reliable
• Quick learner
• Bilingual (English/Spanish)

SDL2017