Renewals Manager

As a Renewal Manager, you will own the operational success of the renewal process. This team is in lockstep with the Sales and Client Success team while managing information in Salesforce that is related to renewals, transferring of asset ownership (contractually) and analyzing churn themes amongst other initiatives. RMs are vital to ensuring renewal ownership amongst the team and being proactive in managing the renewal process as they re measured on the number of on-time renewals amongst other benchmarks. Because of the work the RM team is responsible for, VTS is able to successfully renew more of our clients on time - earning us a world class client renewal rate of 95%.

To thrive in this role you must have client facing experience in order to drive customer retention and foster meaningful client engagements. You will leverage your impeccable communication skills and a resourceful problem-solving attitude to manage multiple client renewals simultaneously and successfully. Additionally, you will prove to be comfortable in a fast-paced, entrepreneurial, and rapid-growth environment, working independently as well as part of a team.

Here s what you can expect as a Renewals Manager:

• Project Management: Manage multiple client renewals while communicating next steps, risks and opportunities internally. Proactively seeks guidance from the internal account team/manager while coordinating the renewal to close on time. Organizes outreach, next steps, takeaways in an easy to understand way
• Detailed Product/Service Knowledge: Have strong understanding of VTS products and services and understand how they can be leveraged to help clients achieve desired outcomes. Directs client interest/questions to appropriate internal stakeholders
• Client Discovery: Responsible for digging into and understanding the why behind client questions/objections/statements during the renewal process. Acts with urgency to get answers for clients either directly or through internal teammates
• Risk Mitigation: Proactively identify situations where clients are at risk of canceling VTS while initiating renewal outreach. Works closely with internal stakeholders - sales, product, exec leadership & support to help forecast this risk proactively
• Internal Advocacy: Be an internal advocate for customer needs, requirements, and feature requests across customer success, product and sales during the renewal process

In return for this work, you will be given the opportunity to make a tremendous impact in one of our fastest growing teams in the US! As VTS grows, so will you!

What VTS Values & How We Show It

• Strive for Excellence - We know your potential is unlimited. Take advantage of our executive coaches and our training and career development programs available to all employees!
• Be Customer Obsessed - We re employee obsessed too! VTS offers competitive compensation, comprehensive health benefits (including dental and vision), pre-tax commuter benefits, and a 401(k) plan. Not to mention the fun stuff - monthly happy hours, wellness events, clubs, and team lunches!
• Be Curious - Benefit from a culture that promotes new learning. VTS offers an education stipend to all employees!
• Move as One - We work in an open floor plan to promote cross-functional collaboration.
• Take Ownership - Be an owner of the company you re building with our equity packages.
• Appreciate the Difference - VTS embraces and celebrates diversity. We understand the importance of a strong work-life balance. We offer a flexible PTO policy, generous family leave program, and more!

Closing

ABOUT VTS

VTS is the one platform designed to connect everyone in commercial real estate, complete with leasing, marketing, asset management, tenant experience, and data. The VTS platform brings commercial real estate (CRE) full circle, empowering CRE leaders to leverage unique data and actionable insights to drive impactful decisions for the future. The VTS integrated platform is revolutionizing the way that commercial real estate (CRE) is done disrupting a $15 trillion industry by becoming the industry's all-inclusive, modern operating system.

Our success is shown in our numbers we hit "Unicorn" status in 2019 and today we have over 12 billion square feet of commercial space managed on VTS worldwide, and we ve expanded to over 700 employees globally. It s an exciting time to join the VTS team as we continue to grow and break records. Our goal as a business is to continue to build a sustainable, high-growth, and efficient software business.

VTS maintains offices in New York City, London, Toronto, Chicago, San Francisco, and San Diego.

To learn more about VTS and view our open roles, visit us at vts.com or follow us on Instagram (@WeAreVTS), Twitter (@WeAreVTS), or LinkedIn.

Workplace Designations

At VTS, we believe that the definition of workplace has dramatically evolved, and value flexibility as a necessary part of employee happiness & productivity. We believe that by embracing new ways of working - VTS is able to attract and retain the best talent!

We aim to provide the greatest level of flexibility we can for each of our team members, based upon their individual roles at VTS. We currently offer three types of work designations at the company level.

@office - This option means that the role requires you to come to the office at least 3 days a week.

@flex - This option means that the role requires you to come into the office 2 days or less a week.

@home - This option means that an employee will work primarily from their own home, but will have access to our office hubs whenever they would like.

There are some roles that require employees to be in the office at greater frequency - not all designations are available for every role. We are committed to transparency and each role is promoted with all designations available to that role.

For roles that require employees to spend time in person at one of VTS offices in the US or Canada, VTS requires all employees to be fully vaccinated as a condition of employment unless a documented medical or religious reasonable accommodation is requested and approved. Being fully vaccinated means that an individual can provide documentation that they are at least two weeks past their final dose of an authorized COVID-19 primary vaccination series (not including booster shots). To be qualified for employment at VTS for roles that require you to spend time in the office, you must comply with the vaccination requirement or receive an approved accommodation.

The health & safety of our employees is of the utmost importance to VTS. We pride ourselves in maintaining safe & welcoming office spaces that adhere to all local requirements and regulations.

EEO Guidelines

VTS embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

All your information will be kept confidential according to EEO guidelines.

If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know at [email protected]

Privacy Policy