Customer Service Representative - Remote - US

POSITION OVERVIEW

dormakaba is seeking a Customer Service Representative to join our team in Indianapolis, IN. This position will provide customer service support to the organization by obtaining, analyzing, and verifying the accuracy of order information in a timely manner. This position will be responsible for initiating and/or implementing corrective action as needed to provide a level of customer service necessary to support the achievement of defined corporate and department goals. This position will also provide system maintenance for order related files and process data related to month end activities.

**This position can be located remote - anywhere US**

PRIMARY DUTIES

• Receives, processes, and verifies the accuracy of orders from customers utilizing the company's software system and customer purchase orders
• Initiates required action for response to customer service request for order changes, including the maintenance of order information files. Communicates changes to the appropriate personnel
• Receives inquiries from and/or contact the company's field offices to resolve a variety of order related issues
• Operates a computer workstation to obtain and extract order information. Provide Customer Services management with the data for inclusion in various scheduled and special reports
• Performs assigned system maintenance to various electronic order files
• Prepares, generates, and distributes daily reports and order acknowledgments to appropriate personnel as necessary
• Provides administrative support related to the preparation of invoices for shipments of finished goods and customer samples
• Provides back-up support to other group members in the performance of job duties as necessary
• Performs duties and responsibilities as described in the quality system
• Performs other related duties as assigned by management to support departmental goals

REQUIREMENTS

• High school education or equivalent
• 5 years experience in customer service with increasing responsibilities
• Associate degree helpful
• Ability to solve problems
• Skills or experience with MRP (resource planning) and SABLE
• Ability to professionally handle difficult customers
• Ability to be customer service orientated
• Ability to handle multiple tasks

CRITICAL SUCCESS FACTORS

• Candidates who embrace dormakaba's core values will be most successful in our organization: Trust, Customer First, Curiosity, Courage and Performance
• Team player and strong collaborator
• Excellent English written and oral communication skills
• Problem solver (always brings solutions, enjoys challenges)
• Dependable (reliable and follows through on commitments)
• Continuous improvement/innovative mindset (always looking for better ways of doing things and not satisfied with the status quo)

WE OFFER

• An opportunity to work in global company with a family culture and strong core values (Trust, Customer First, Curiosity, Courage and Performance)
• Competitive pay with great benefits options (Medical, Dental, Vision, Life and Disability insurance, 401(k), Paid Time Off and Holiday Pay
• Career fulfillment with growth and development opportunities
• Employee discounts (online discounts for shopping, travel, insurance etc.) and much more!

The Federal Executive Order 14042 on COVID-19 requires all current and new employees of government contractors to comply with one of the following on or before the Federal deadline date:

1. Received their final vaccination dose - either their second dose of Pfizer or Moderna, or single dose of Johnson & Johnson OR
2. Submitted a medical exemption/accommodation request for approval OR
3. Submitted a religious belief exemption/accommodation request for approval.

dormakaba is a federal contractor which means all our team members must comply with this order by the Federal deadline to start and continue employment with us. Our Talent Acquisition team will confirm the Federal deadline date at the time an offer is made to help ensure compliance.

dormakaba USA Inc.

Interested?

Michael McGoun

is looking forward
to your application.

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