CUSTOMER SERVICE REPRESENTATIVE REMOTE
Northwestern Mutual
Remote
customer service
customer service representative
service representative
representative
remote
remote
transactions
customer service
call center
resolving
financial
intermediate
calls
March 11, 2023
Northwestern Mutual
Phoenix, AZ
Customer Service
Phoenix, AZ
Remote
Primary Duties and Responsibilities
- Deliver a personalized and remarkable experience for our clients by answering their questions, providing servicing options and helping them with their products or services in a call center environment.
- Become proficient at resolving inquiries and transactions from Financial Reps and clients on basic and intermediate (semi-complex) level calls and transactions which requires a basic understanding of a risk product.
- Resolve routine problems by following defined standard process and evaluating solutions.
- Take responsibility of the client experience to make a difference by connecting with the client and seeing things from their point of view.
- Handle phone and transactional responsibilities while adhering to strict confidentiality and privacy standards.
- Foster a professional relationship with our clients to enhance brand loyalty.
- Exhibit consistent and appropriate style and customer focused approach to a variety of customers and customer situations.
- Use available resources to effectively and accurately complete routine cases.
Job information can change without notice
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