Senior Cloud Infrastructure Engineer
American Express
Providence, Rhode Island
senior
cloud
infrastructure
engineer
technical
software
design
integration
cloud
american express
people
engineers
team
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November 27, 2022
American Express
Providence, Rhode Island
FULL_TIME
Description
You Lead the Way. Weve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether were supporting our customers financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining whats possible and were proud to back each other every step of the way. When you join , you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
You wont just shape the world of software. Youll shape the world of life, work and play.
Our Software Engineers not only understand how technology works, but how that technology intersects with the people who count on it every day. Today, innovative ideas, insight and new perspectives are at the core of how we create a more powerful, personal and fulfilling experience for all our customers. So if youre interested in a career creating breakthrough software and making an impact on an audience of millions, look no further.
You wont just keep up, youll break new ground.
Voice Capabilities and ConneX Operations team has delivery and support responsibility for the Global Services Group (GSG) within the global contact center environment. We are accountable for end-to-end software development and integration within GSG for projects associated with call delivery across a global network of proprietary and partner contact centers. We liaise with numerous Amex technical and business groups to deliver our initiatives.
Software Engineers that join our team will serve as a core member of an engineering group that is advancing our cloud strategy through the integration of commercial off the shelf (COTS) products with private, public, and hybrid cloud solutions.
Responsibilities:
Qualifications
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J) and, for medically eligible
If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.
Salary Range: $110,000.00 to $190,000.00 annually sales incentive equity (if applicable) benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the EEO is the Law poster and supplement and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.
Job: Technology
Primary Location: United States
Other Locations: US-Arizona-Phoenix
Schedule Full-time
Req ID:
You Lead the Way. Weve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether were supporting our customers financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining whats possible and were proud to back each other every step of the way. When you join , you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
You wont just shape the world of software. Youll shape the world of life, work and play.
Our Software Engineers not only understand how technology works, but how that technology intersects with the people who count on it every day. Today, innovative ideas, insight and new perspectives are at the core of how we create a more powerful, personal and fulfilling experience for all our customers. So if youre interested in a career creating breakthrough software and making an impact on an audience of millions, look no further.
You wont just keep up, youll break new ground.
Voice Capabilities and ConneX Operations team has delivery and support responsibility for the Global Services Group (GSG) within the global contact center environment. We are accountable for end-to-end software development and integration within GSG for projects associated with call delivery across a global network of proprietary and partner contact centers. We liaise with numerous Amex technical and business groups to deliver our initiatives.
Software Engineers that join our team will serve as a core member of an engineering group that is advancing our cloud strategy through the integration of commercial off the shelf (COTS) products with private, public, and hybrid cloud solutions.
Responsibilities:
- Work closely with Senior Engineers and Staff Architect and cross functional groups to ensure a ConneX global platform, specifically Genesys Multicloud CX Private Edition, is designed, built and delivered on-time and aligned to business requirements.
- Establish Single and Multi-site technical architecture, influencing business discovery sessions, integrating multiple dissimilar environments.
- Investigate complex technical issues and work with other technical and business groups to resolve issues.
- Accountable for Genesys vendor requirements vs technical, security and compliance standards to develop the technical cloud solution.
- Ensure solutions are global and that the design and build meet the defined business requirements.
- Produce associated design documentation.
- Conduct unit, integration, and user acceptance testing.
- Multitask across multiple projects of varying size and technical complexity; Ability to focus on the details without losing sight of the bigger picture.
Qualifications
- BS or MS degree in computer science, computer engineering, or other technical discipline (or has equivalent work experience)
- 5 years of cloud development experience, preferably in Red Hat OpenShift on prem
- Ability to effectively interpret technical and business objectives and challenges and articulate solutions
- Willingness to learn new technologies and exploit them to their optimal potential
- Direct experience with Cloud technologies such as:
- Red Hat OpenShift is most important
- Docker
- JFrog
- Hashicorp Vault
- Hashicorp Consul
- Redis
- ElasticSearch
- Container YAML configuration experience
- Helm charts
- 7 years of proven progressive experience with system design and delivery of large projects with distributed teams Agile Practices
- Porting/Software Configuration
- Programming Languages and Frameworks
- Business Analysis
- Analytical Thinking
- Demonstrated experience in Agile development, application design, software development, and testing.
- Hands on knowledge and understanding of architecture, requirements analysis, applications systems design and integration, with a detailed understanding of application design, configuration, and integration of third-party software products.
- Thorough understanding of scalable, secure, and robust n-tier architectures for achieving end-to-end performance, scalability, availability, reliability, usability, configurability, integration and security.
- Ability to work with business partners and articulate technical trends / concepts and design / implementation considerations.
- Strong consultative skills, leadership presentation skills, excellent ability to translate technical language and architecture into understandable business statements.
- Experience in multiple IT voice disciplines with a proven understanding of architectural concepts (data, technical and solution), issues and trends.
- Strategic thinking, able to combine technical skills with overall business strategy to generate creative solutions.
- Excellent verbal and written communication skills; demonstrated ability to work with business partners and articulate technical trends/concepts and design/implementation considerations.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J) and, for medically eligible
- colleagues, a booster shot, in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.
- Booster eligibility: The CDC has established guidelines for when adults are eligible to receive booster shots depending on when they completed their initial vaccine series (currently five months after the Pfizer-BioNTech and Moderna vaccines, and two months after the J&J Vaccine). If you have completed your primary vaccine series but have not yet reached your booster eligibility date, you will be able to come into the office; however, you will need to complete your booster within 30 days of becoming eligible to continue coming in and participating in company-sponsored in-person events.
If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.
Salary Range: $110,000.00 to $190,000.00 annually sales incentive equity (if applicable) benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the EEO is the Law poster and supplement and the Pay Transparency Policy Statement.
If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.
Job: Technology
Primary Location: United States
Other Locations: US-Arizona-Phoenix
Schedule Full-time
Req ID:
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