Senior Specialist III - Collections

Successful Collections Specialists balance their focus on business results with offering options and finding solutions to help our customers. They also:

• Are able to collect on past due accounts


• Are very comfortable communicating with customers in a metrics-driven environment


• Are able to navigate multiple technologies while staying engaged our customers


• Possess excellent negotiation and decision making skills; in addition to strong communication skills


• Possess strong customer focus with the ability to have detailed conversations with our customers


• Treat customers with respect and responds with empathy


• Demonstrate sensitivity and compassion in difficult situations


• Demonstrate personal excellence including punctuality, integrity, and accountability


• Have the ability to work independently and in a team environment


• Think critically and exercise independent judgement

If you bring that, we'll take care of the rest! When you join JPMorgan Chase &Co., we'll:

• Offer a competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance, and more


• Invest in you with industry leading training, coaching, and development


• Provide opportunities for professional growth and advancement


• Provide a work environment of high-energy people that are trained, coached, focused, and driven


• Provide paid classroom and on the job training that start on day 1


• Respect and value diversity, integrity, and teamwork

Qualifications:

• High School diploma/GED required


• Must be willing to work in an environment that requires 100% phone-based customer interaction


• Minimum of two years of customer interaction or customer support experience strongly preferred, either by phone or face-to-face


• Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment, strongly preferred


• Auto and Collections experience preferred


• Previous negotiation skills strongly preferred

New to Chase? See how our specialists make a real difference for our customers:



https://youtu.be/geg-nMdJIHI




Work Schedule:



Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter.



This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.




We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans