Technical Support Level 1
Sally Beauty Supply
Denton
technical
technical support
level 1
tools
supply
personnel
remote
modems
store
corporate
a+
network+
nyse
November 20, 2022
Sally Beauty Supply
Denton
FULL_TIME
Job Description
Overview
Sally Beauty Holdings, Inc. (NYSE:SBH) is a global distributor and retailer of professional beauty products Through the Sally Beauty Supply and Beauty Systems Group businesses, we sell and distribute through over 5,000 stores throughout the United States and Puerto Rico, the United Kingdom, Belgium, Chile, France, Canada, Mexico, Peru, Ireland, the Netherlands, Spain, and Germany.
"At Sally Beauty Holdings, we find beauty in diversity. Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us."
As a Technical Support Specialist I in the Help Desk, you will be the first point of contact for stores and iPad users. You will document and log incidents and address immediate issues to insure quick resolutions to reduce lapse of service to customers.
Responsibilities:
* Provides high quality and friendly phone support to stores and other off-site personnel. Documents each incident and request with detailed information. Follows up ongoing incidents by providing status updates
* Utilizes all available support tools to troubleshoot and research incidents such as OneNote, Microsoft Remote Tools, ServiceNow, and other Sally Support tools
* Analyzes network connectivity issues with ability to troubleshoot analog modems and standard broadband modems and routers. Able to break down and supply appropriate data to Interface Security Systems to address more complex issues
* Maintains knowledge of POS hardware so as to provide accurate descriptions and instructions to store personnel
* Other duties as assigned
Qualifications:
* High School Degree or Equivalent required
* Associate or Bachelor's Degree in Computer Science preferred
* Comptia A+/Network+ certification preferred
We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of SBH may take advantage of our in house salon with complementary services and a varied selection of food options at our corporate campus. Also, featured at our corporate campus, is both a Sally Beauty and CosmoProf Professional onsite store, where associates enjoy a great merchandise discount
At SBH, we remain committed to protecting the health and safety of all our customers and associates and maintain the following COVID-19 Precautions:
* Personal protective equipment provided or required
* Social distancing guidelines in place
* Sanitizing, disinfecting, or cleaning procedures in place
* Remote interview process
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability
#LI-MK1
Overview
Sally Beauty Holdings, Inc. (NYSE:SBH) is a global distributor and retailer of professional beauty products Through the Sally Beauty Supply and Beauty Systems Group businesses, we sell and distribute through over 5,000 stores throughout the United States and Puerto Rico, the United Kingdom, Belgium, Chile, France, Canada, Mexico, Peru, Ireland, the Netherlands, Spain, and Germany.
"At Sally Beauty Holdings, we find beauty in diversity. Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us."
As a Technical Support Specialist I in the Help Desk, you will be the first point of contact for stores and iPad users. You will document and log incidents and address immediate issues to insure quick resolutions to reduce lapse of service to customers.
Responsibilities:
* Provides high quality and friendly phone support to stores and other off-site personnel. Documents each incident and request with detailed information. Follows up ongoing incidents by providing status updates
* Utilizes all available support tools to troubleshoot and research incidents such as OneNote, Microsoft Remote Tools, ServiceNow, and other Sally Support tools
* Analyzes network connectivity issues with ability to troubleshoot analog modems and standard broadband modems and routers. Able to break down and supply appropriate data to Interface Security Systems to address more complex issues
* Maintains knowledge of POS hardware so as to provide accurate descriptions and instructions to store personnel
* Other duties as assigned
Qualifications:
* High School Degree or Equivalent required
* Associate or Bachelor's Degree in Computer Science preferred
* Comptia A+/Network+ certification preferred
We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of SBH may take advantage of our in house salon with complementary services and a varied selection of food options at our corporate campus. Also, featured at our corporate campus, is both a Sally Beauty and CosmoProf Professional onsite store, where associates enjoy a great merchandise discount
At SBH, we remain committed to protecting the health and safety of all our customers and associates and maintain the following COVID-19 Precautions:
* Personal protective equipment provided or required
* Social distancing guidelines in place
* Sanitizing, disinfecting, or cleaning procedures in place
* Remote interview process
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability
#LI-MK1
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