Broadcast Engineer, Arizona

ATCi, a division of Evertz Microsystems Ltd is seeking a Broadcast Engineer.

ATCi, founded in 1979, offers end-to-end systems integration and technical services.  From front-end consulting, integrating, installing, coordinating and managing technology solutions, ATCi has the depth and experience to respond to unique challenges and opportunities.  Based upon the experience and expertise ATCi has gained through hundreds of successful installations, the communications challenge is turned into a success for its customer.  We feel each project should be considered from the end user’s perspective and always ask how can we offer the most value or opportunity for profit to our customer.  Regardless of the system requirements, we create complete end-to-end solutions.

ATCi's mission is to enhance our customer’s opportunity for profit through our design, product, installation and service quality.  The Company strives to build value in our products and services that improve the world of communications.

As the first and often the most frequent point of contact for our clients, you will have the greatest opportunity to influence the client's perception of Evertz. This position is a challenging mix that combines technical know-how and customer service skills both in-house and when traveling to our customer’s production studios and distribution facilities.

• Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance
• Assess the customer’s product application, troubleshoot and diagnose issues through research and/or re-creation to determine the root cause
• Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear and professional manner.
• Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback to aid in design changes including customer “feature requests” to product managers
• Support the development of product communications by generating or authoring customer guides and provide the technical writing group with information including Pinouts, FAQ, Application notes, Best Practices and customer product or system configuration including product integration with other manufacturer’s products
• Install products or systems at customer sites and deliver training to customers in-house or abroad

Qualifications:

• Direct experience with Server Hardware, Linux OS and Network setup is an asset
• Electrical, Electronic, or Computer Electronic Technician education required
• Unparalleled desire to help the customer and deliver service excellence
• Passion for technology and learning new software and hardware products
• Strong verbal and written communication skills
• Problem-solving ability and able to react to changing situations
• Ability to multi-task in a fast-paced environment
• Must be eligible for international travel and be able to work alone with little or no supervision
• Must have a valid driver’s license

Location: Arizona