Customer Service Rep I - Scheduler
Hancock Claims Consultants
Alpharetta, GA
customer service
web
email
client interface
communication
communication skills
team
consultants
coordinate
catastrophic
events
gym
trainer
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March 25, 2023
Hancock Claims Consultants
Alpharetta, GA
FULL_TIME
HANCOCK CLAIMS CONSULTANTS:
Why Hancock?
We offer competitive pay, are an energetic and growing organization and employ a diverse work force.
We are looking for candidates who want to work for a growing company that needs employees who are driven to maximize their potential every day.
Position Purpose
To service incoming claim requests via web, email and client interface. Provide timely and accurate support to clients. This position requires incumbent to coordinate schedules in support of submitted claims. This candidate will have strong organizational skills as well as strong communication skills in response to incoming requests, working with both internal and external customers.
WORK SCHEDULE:
Part time hours with one (1) day off during week and one (1) day off on the weekend - with specific hours to be determined. Note: that business hours are 7am to 9pm.
Morning, Mid-day, Evening shifts
Expect irregular/increased shift hours during catastrophic weather events
BENEFITS:
Matching 401(k) Plan
Paid Time Off
Holiday Pay
On-site gym facility and personal trainer at no cost
and more
The Details… Essential Duties and Responsibilities:
Process submitted claims requests via email, web and client interface
Record claims in accordance with organization requirements
Ensure carrier specific guidelines are met with accuracy and in accordance with organization standards
Maintain organization standards and compliance with processes in support of assignments
Provide quality support to clients and team to analyze claims
Timely scheduling of inspections on behalf of clients
QUALIFICATIONS & REQUIREMENTS:
Strong administrative skills
Strong attention to detail
Proficient in Microsoft Excel
Effective time management skills, able to set priorities, multi-task and meet deadlines.
Detailed, organized and able to work independently as well as with a team.
Professional written and oral communication skills
Excellent interpersonal skills and ability to adjust and interact with all levels of personnel and customers
This is a Part Time Opportunity located in Alpharetta GA
- This position is currently a work from home opportunity with 2 weeks in-office Day Time training. Location of work may change at some point in the future.
We are an E-Verify Employer
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