Technical Support Specialist
Levenfeld Pearlstein, LLC
Chicago, IL
technical
technical support
technical
technical support
team
hardware
legal
troubleshooting
troubleshooting hardware
servers
desktop
forward thinking
entrepreneurs
Apply with Tarta Assistant 🤖
Unleash the power of automation for your job search (Paid option) Apply Manually(Free)
I have time, I'll manually find and apply for jobs
Unleash the power of automation for your job search (Paid option) Apply Manually(Free)
I have time, I'll manually find and apply for jobs
90% of users say Tarta.ai Assistant helps them save time applying for jobs.
Not a member? Click
here to subscribe.
January 24, 2023
Levenfeld Pearlstein, LLC
Chicago, IL
FULL_TIME
Technical Support Specialist
Firm Overview
Firm Overview
Levenfeld Pearlstein (LP) is a forward-thinking law firm widely recognized as an industry thought leader. Our clients include entrepreneurs, middle-market public and private companies, and high-net worth individuals. There are eight distinct legal practice areas, each with unique subsets and market needs. Our strategic advantage is The LP Way™ – a model for creating an unparalleled client experience at an exceptional value. To understand LP, is to know the 5 steps of the LP Way.
The Opportunity
We are currently seeking a Technical Support Specialist to join our IT team. The ideal candidate will have excellent communication skills and thrive in a team environment, while still possessing initiative and drive. The ability to manage and prioritize multiple projects, activities, and tasks simultaneously is an essential skill in this role. Previous experience working in a legal setting is a plus. As part of our IT team, Support Specialists can expect ongoing development opportunities to stay current with technologies we use.
Key Responsibilities:
- Assists with technical support and network administration
- Assists with the installation, set-up, and troubleshooting of hardware, including servers, desktop equipment, printers, and telecommunication equipment
- Maintains an accurate inventory of network hardware, software, and Firm laptops
- Develop and maintain concise process documentation related to responsibilities
- Respond as a second-level escalation point for Help Desk personnel
- Assists with the installation, set-up, and troubleshooting of hardware, including servers, desktop equipment, printers, and telecommunication equipment
- Administers network accounts
- Project work as assigned
Key Skills:
- Experience with VPNs, Active Directory, Office 365, video conferencing equipment is preferred
- Exposure to Prolaw and iManage ideal
- Strong organizational skills including record keeping, data collection and system information
- Position may require lifting and moving equipment in excess of 75 pounds
- Ability to plan, organize and work on multiple tasks simultaneously
Essential Qualifications:
- At least 3 years of relevant experience in technical support; law firm experience preferred
- Ability to work onsite as needed and occasional weekend hours to perform system maintenance
Levenfeld Pearlstein, LLC provides equal employment opportunities to all applicants and employees in a harassment-free environment without regard to race, religion, color, national origin, gender, age, disability, sexual orientation, alienage, or veteran status.
Report this job