Call Center Representative - CSI-IS-082 - Remote

We are looking for Call Center Representative - Remote / Telecommute for our client in Bridgewater, NJ

Job Title: Call Center Representative - Remote / Telecommute

Job Location: Bridgewater, NJ

Job Type: Contract



At Client, we look for the very best people and then give them meaningful work to do.
We don't simply think about careers, we think about contributions.
Those who choose to work with us are joining a recognized global leader - a company uniquely positioned to help clients make the most of market opportunities and respond to challenges that affect global healthcare.
We're committed to blending industry expertise and advanced technology to deliver the most accurate perspectives and in-depth analytics on healthcare dynamics.
To join Client means the candidate be part of a worldwide organization where one person can make a difference, and where collaboration and innovation rule.
Our people are creative and client-focused.
They are among the best and brightest in the industry.
And they bring a broad range of expertise to the table. Our people are analysts, statisticians, software engineers, consultants, sales leaders, and marketing and product managers.
The key to our success is our people, whose experience, talent, commitment, and diversity set the standard for the health information industry.
Our solutions offer a strategic approach to generating and presenting the information for these initiatives.
A powerful analytic engine for running a wide range of clinical quality and cost measures to generate the information presented by our applications.
Intuitive user interfaces for presenting the information to effectively engage physicians and members and to influence behavior at the point of choice.
A common core technology platform that is easy to add onto, supporting the evolution of candidate transparency and performance management.
Role Purpose:
An Alternative Payment Solution (APS) representative will utilize a financial system to facilitate payment transactions.
Primary Phone Support contact for patients, pharmacies, and medical professionals utilizing an Opus Health program.
Programs typically consist of pharmaceutical brand-initiated payment assistance solutions such as co-pay cards or vouchers.
Program Support Representatives are responsible for fielding requests such as card activation, program eligibility, explanation of program benefit, and explanation/troubleshooting of submission rejection.
The APS role has morphed into a combination inbound/outbound phone call program.

Principal Accountabilities:

A Program Support Representative traditionally provides initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
Quickly assesses the user's issue and provides first-level support for problem resolution.
Documents information specific to the resolution and escalates unresolved issues expeditiously to the appropriate area.
Requires the ability to recognize operational challenges and suggest recommendations to management, as necessary.
Works under moderate supervision and typically reports to the Program Support Supervisor.

Minimum Education & Experience:

High School Diploma or equivalent.
We require candidates to have a minimum Call Center background of 6 months.
HIPAA certified preferred.
Experience in medical claim processing preferred.
Need Bilingual Spanish is preferred, but not required.
Pharmacy Technician Experience, Computer Skills, Call Center Experience preferred.