Customer Service Associate ***(remote after training)***

* Manage large amounts of incoming phone calls
* Generate sales leads
* Identify and assess customers’ needs to achieve satisfaction
* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Meet personal/customer service team sales targets and call handling quotas
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies
* Take the extra mile to engage customers
*Requirements and skills*
* Proven customer support experience or experience as a Client Service Representative
* Track record of over-achieving quota
* Strong phone contact handling skills and active listening
* Familiarity with CRM systems and practices
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
#INDBOS
Job Types: Full-time, Contract
Pay: $18.00 - $20.00 per hour
Shift:
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* Hybrid remote
* Remote
Ability to commute/relocate:
* Andover, MA 01810: Reliably commute or planning to relocate before starting work (Required)
Experience:
* Customer Service: 1 year (Preferred)
Language:
* French (Preferred)
Work Location: Hybrid remote in Andover, MA 01810%8839190% %%customer%%