Customer Service Sales Representative 100% Remote

Responsibilities include:

· Primarily assisting customers via inbound phone calls

· Provide delightful customer service through casual, unscripted conversations

· Answering customer emails to the general support inbox

· Provide customer feedback and data to internal teams across the company

· Maintain detailed product knowledge to engage in consumer education and support sales efforts

· Write internal documentation and tutorials

Requirements

We're looking for someone who...

· Writes in a clear and concise manner

· Enjoys teaching others and explaining technical concepts

· Has patience to listen and grasp what customers are trying to accomplish

· Knows how to communicate and help in a friendly, professional manner

· Is a continuous learner, proactively pursues growth and learning

· Pays high attention to detail

· Has functional knowledge of computers and can perform basic troubleshooting to resolve minor computer issues.

· Has ongoing access to a quiet workspace to conduct professional business.

· Has a reliable broadband internet connection (minimum 3 MB upload, 18 MB download required) with ethernet connection capability.