Customer Service Sales Representative 100% Remote

Corporate Strategies Remote
customer service sales sales representative representative remote phone calls calls customer service data internal teams product knowledge consumer consumer education
November 18, 2022
Corporate Strategies
New York, NY

Responsibilities include:

· Primarily assisting customers via inbound phone calls

· Provide delightful customer service through casual, unscripted conversations

· Answering customer emails to the general support inbox

· Provide customer feedback and data to internal teams across the company

· Maintain detailed product knowledge to engage in consumer education and support sales efforts

· Write internal documentation and tutorials


Requirements

We're looking for someone who...

· Writes in a clear and concise manner

· Enjoys teaching others and explaining technical concepts

· Has patience to listen and grasp what customers are trying to accomplish

· Knows how to communicate and help in a friendly, professional manner

· Is a continuous learner, proactively pursues growth and learning

· Pays high attention to detail

· Has functional knowledge of computers and can perform basic troubleshooting to resolve minor computer issues.

· Has ongoing access to a quiet workspace to conduct professional business.

· Has a reliable broadband internet connection (minimum 3 MB upload, 18 MB download required) with ethernet connection capability.


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