Customer Service Sales Representative 100% Remote
· Primarily assisting customers via inbound phone calls
· Provide delightful customer service through casual, unscripted conversations
· Answering customer emails to the general support inbox
· Provide customer feedback and data to internal teams across the company
· Maintain detailed product knowledge to engage in consumer education and support sales efforts
· Write internal documentation and tutorials
We're looking for someone who...
· Writes in a clear and concise manner
· Enjoys teaching others and explaining technical concepts
· Has patience to listen and grasp what customers are trying to accomplish
· Knows how to communicate and help in a friendly, professional manner
· Is a continuous learner, proactively pursues growth and learning
· Pays high attention to detail
· Has functional knowledge of computers and can perform basic troubleshooting to resolve minor computer issues.
· Has ongoing access to a quiet workspace to conduct professional business.
· Has a reliable broadband internet connection (minimum 3 MB upload, 18 MB download required) with ethernet connection capability.
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