Customer Experience Specialist

Care Initiatives is currently hiring a full-time Customer Experience Specialist to join our team!: We provide compassionate transitional health care to Iowans at all walks of life and are committed to providing dignified and custom care for almost any need. As the largest single operator of quality Skilled Nursing and Intermediate Care in Iowa and as a non-profit organization we re committed to excellence and being an industry leader in services, tools, and support provided. Our earnings are reinvested in our nursing homes and teams in the form of improvements, new facilities, high-quality staff, and new care programs.:

In this role you will provide a personalized admission experience for each incoming resident, help promote a positive customer service culture, and act as a support to the interdisciplinary team for the admission process.:

Key Responsibilities:

• Assign room accommodations to incoming residents and prepare the room with a welcome basket
• Check room readiness for the incoming admission
• Welcome each incoming resident at the door and escort them to their room
• Orient the new resident to their room; Demonstrate call light system, TV channel list, activities calendar, dietary menu, etc.
• Complete admission agreement with the incoming resident
• Help the new resident order their first meal
• Make copies of insurance cards and advanced directive paperwork
• Take a photo of the new resident for their EMR
• Scan documents into PCC system
• Follow up with new residents 24
  
  

48 hours after admission to assure a positive customer service experience

• Give facility tours to families who come to inquire about our community
• Communicate all tours to Community Representative and Central Intake for follow up
  
  

We are proud to provide excellent benefits to our team members!

• Dayforce Wallet- On Demand Pay- access your pay as soon as it is earned!
• Four different great medical plan choices starting as low as $25!
• HSA and FSA Programs
• Two different dental coverage plan options
• Vision
• Retirement 403(b) Savings plan
• Basic Life and ADD, Voluntary Life ADD, Short-Term and Long-Term Disability
• Voluntary Critical illness and Accident Coverage Plans
• Doctor on Demand, discounts on gym memberships, fitness equipment, ID Theft Protections, Be Well 24/7
• Discount Programs on Verizon Wireless and hotel, theme park tickets, electronics, appliances, apparel and more!
• Continuing Education (CE)
• Online Training
• Advancement
  
  

Transfer Opportunities

• Employee Referral Bonus
• Veteran s Day Pay for Veterans
  
  

EOE, AAP, Veterans and Disabled Employer::