Remote Customer Service Representative

HRC Total Solutions is looking for a dedicated Customer Service Representative to join our team! In this position you'll build rapport by helping participants understand their benefit account information and doing so with accuracy and efficiency. Your focus is to ensure excellent service standards and maintain customer satisfaction.



This is a remote (or in office if you'd prefer) position



This position has the following schedule: Monday through Friday 8:00am-5:00pm



The rate of pay for this position is $15/hour



Excellent communication skills including active listening

Service-oriented

Ability to problem solve

Patient and Empathetic

Proficient computer skills with the ability to learn new software

Ability to learn and understand HRCTS' plans

Connect with participants via telephone, email, online chat to provide support and information on plans and services

Ensure appropriate action is taken to resolve customer questions

Maintain customer accounts and records of customer interactions with details of inquiries or comments

Educate participants on their plan options and guidelines

Complete assigned daily task: processing returned mail, following up with voicemails, process incoming faxes

Work closely with Manager and team to provide exceptional customer service



Benefits:

Medical

Dental

Vision

401k Retirement Plan

100% Company Paid Short Term Disability

100% Company Paid Long Term Disability

100% Company Paid Life Insurance

Vacation time

Holiday Pay

Plus a casual, family-oriented work environment!



**All candidates being considered for employment must pass a pre-employment drug screen and background check.**



HRCTS provides equal employment and advancement opportunities to all qualified candidates without regard to race, color, religion, sex, sexual orientation, age, physical or mental disability, genetic information, veteran status, or any other protected class'