Director, Staff Ops FAS, GSAS and Yale College

Essential Duties

1. Provides strategic, innovative leadership and support to department leadership including identifying, evaluating, and leading university-wide initiatives to improve the administrative support for faculty, students, and staff at Yale. 2. Engages fully as a member of the Business Operations senior leadership to develop and cultivate a high performance team in support of the University's mission and goals. 3. Partners with specific institutional functional owners to ensure close collaboration on policy, process and technology changes. Keeps Business Operations leadership informed of priorities and plans of the institutional function. Ensures the functional owner partners understand Business Operations priorities and plans. 4. Identifies, evaluates, and pursues opportunities to improve the effectiveness and efficiency of business and administrative services provided to departments. Ensures that divisions are appropriately engaged in institutional initiatives, and that lead administrators are prepared and effective change leaders. 5. In close collaboration with the Senior Lead Administrator, FAS, ensures business operations are effectively and strategically managed across business and administrative functions. 6. Navigates and interprets the union contract and, in partnership with Labor Relations, provide direction on current and emerging matters; will serve as a primary point of contact for union leadership ensuring the exchange of information and fostering a collaborative relationship. 7. Works in partnership with leadership and human resources, on recruitment and hiring including development of job descriptions; responsible for creation of job requisitions and the posting process; staff onboarding and offboarding; serve as the in house expert and liaison on all staffing matters. 8. Determines training requirements and leads training initiatives and work opportunities for business operations staff to promote effective and consistent business support. Ensures compliance with training requirements. 9. Provide leadership and expert guidance around Yale's performance management process including goal setting, performance reviews and the annual merit process; serve as a change leader in advocating and providing leadership on talent planning, talent development and succession planning. 10. Serves on university steering and advisory committees as appropriate. Represents divisions on university-wide projects as necessary.

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Position Focus:

The Director of Staff Operations, FAS, GSAS and Yale College works directly with the Senior Director of Finance and Administration to ensure high quality administrative support in the Faculty of Arts and Sciences (FAS), Graduate School (GSAS) and Yale College. Works collaboratively with leadership and Human Resources on recruiting and hiring, as well as managing current staffing support. Managing staffing support includes supporting leadership with performance management, accommodation and leave requests, merit process, onboarding processes and exit process. Position will be the point of contact for the Local 34 bargaining unit.

Hybrid working arrangement: Required to be in onsite a minimum of 3 days per week with the expectation that, if needed, this could be more in any given week.

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

EEO Statement:

University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale's Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual's sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

W.L. Harkness Hall, 3rd Floor, Room 303
100 Wall Street, New Haven CT 06511
203-432-0849
[email protected]

Required Skill/Ability 4:

Ability to work independently on projects; with a demonstrated and deep desire to deliver exceptional level of customer service, collaboration, and the ability to initiate change.

Required Skill/Ability 5:

Strong interpersonal skills and demonstrated ability to communicate in a clear, consistent, and collegial manner, and ability to think like their assigned partners.

COVID-19 Vaccine Requirement

Thank you for your interest in employment at Yale University. Please also note that the university has a COVID-19 vaccination and booster requirement for all students, staff & faculty which is described in the COVID-19 Vaccine Program. As you search our open positions, you will see that all postings list their on-site addresses which gives more detail on the on-campus work location of the role.