Account Coordinator (Remote Friendly)
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Job Description
Mission Lane is revolutionizing access to financial tools to pave a clear way forward for millions of Americans on the path to financial success. We strive to create solutions no one ever has before, to redefine the financial industry for the better. Sound like a mission you could get behind?
We're looking for thoughtful problem-solvers with big hearts, the ability to speak easily & confidently, and the innate desire to exceed customer expectations, to join our rapidly expanding Servicing and Collections/Recoveries teams as Account Coordinators.
Account Coordinators can choose to work from our beautiful headquarters office in Richmond, VA, or from their homes, or a little bit of both! We are currently hiring remote Account Coordinators in AR, AZ, FL, MO, NV, PA, TX and VA.
About you:
You've developed your skills with 1+ year(s) experience in any professional environment where going above and beyond for your customers is the number one priority.
We've found that everyone from recent grads, tenured call-center professionals, collections agents, outbound sales reps, and customer service professionals from the retail, restaurant and hospitality industries are well prepared for success in this key role. If any of these sound like you - and if you're ready to launch your career and GROW along with us - we'd love to hear from you!
About the perks:
- 20 days PTO + 6 paid holidays
- Ability to work 100% remotely or at our office in Richmond, Virginia - or a little bit of both!
- Competitive hourly rate + up to $7,800 a year in bonus potential
- Medical, dental and vision coverage, including a 100% company-paid employee-only option
- Paid parental leave
- All IT equipment provided for you
- $40 per month Internet Stipend
- $100 per month (after tax!) Thrive Stipend - to use in any way that helps you thrive
- TONS OF opportunities for advancement at a fast-growing company!
The impact you'll make:
You'll drive forward our mission of financial inclusion by serving as the voice of Mission Lane. When our customers speak with you, they'll know that their financial well-being is your number one priority.
As an Account Coordinator on the Servicing Team, you'll take calls from current customers and use your communication, critical thinking, and problem solving skills to help them succeed with our products.
As an Account Coordinator on the Collections/Recoveries Team, you'll make calls to customers who have fallen behind on payment, approach them with dignity and respect, and help them improve their financial health.
You'll thrive in this role if:
- You have 1+ years experience going above and beyond for customers, in any industry
- You have some sales or negotiation experience, or the demonstrated ability to speak persuasively
- You're a critical thinker with problem-solving skills
- You're savvy with the use of technology & software
- You have solid written and verbal communication skills
- You have great interpersonal skills, and an ability to adapt to the situation
- You're resourceful, resilient, and thrive in a fast-paced environment
- You can multitask while speaking with customers
- You have a High School diploma or GED
If you choose to work remotely:
- A private, quiet, distraction-free, interruption-free work area is a requirement for success in the role.
At Mission Lane, we're looking for people who have the courage to take on new challenges. If you need accommodations to perform at your highest potential throughout the application and/or interview process, don't hesitate to reach out.
We're committed to ensuring our team members have balance in their lives. Our comprehensive benefits package* provides the support you need to thrive at work and at home.
- Work: An engaging culture with access to training programs and advancement opportunities
- Life: Full health, dental, and vision benefits, Flexible Spending Account (for medical and childcare expenses), paid parental leave, and a 401k Company Match
- Balance: Generous PTO, flexible schedules, a Calm App subscription, and more.
More about Mission Lane:
Mission Lane is based in the U.S., with offices in Richmond, Virginia & San Francisco, California. Founded in December 2018, we've rapidly grown to almost 2 million customers.
It all started with a realization: nearly fifty percent of the adult population in the U.S. doesn't have access to a clear line of credit. And by "clear" we mean credit without crazy fees that only increase debt. Most traditional credit card companies either overlook or overcharge this group because they have less-than-prime credit scores or no score at all. We decided this just wouldn't do.
We understand that everyone doesn't have the same opportunities. We also know that everyone joins us at different stages of their financial journeys. Providing access to clear credit was a critical first step, but our work isn't done. We are actively developing new products designed to meet our customers where they are, according to their needs.
We get it - life happens. That's why Mission Lane is hard at work paving a better way forward.
Just like for our customers, Mission Lane creates opportunities for our employees to learn, grow, and prosper. We strive to create an environment that brings out the best in everyone, everyday.
*****
Mission Lane is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.
Mission Lane is not currently sponsoring new applicant employment authorization for this position. And please, no third-party recruiters.