(Remote) Energy Billing Analyst

Cognera is looking for an Energy Billing Analyst to join our Client Support team. As an Energy Billing Analyst, you will play a key role in a dynamic team of professionals that provide outsourced billing and settlement services for some of Alberta’s leading energy retailers.This remote role welcomes candidates anywhere in Canada.What your impact will be:Respond to customer inquiries demonstrating strong written and verbal communication skills as well as exemplary customer focus.Provide case management within our CRM system to fulfill high volumes ofcustomer requests covering contracts, services, billing accounts, financial transactions and more.Calculate, validate and generate invoices on behalf of our clients.Problem-solve novel and unexpected issues.Liaise with Developers as required on issue resolution.Document system issues and work with Cognera staff to test and implement fixes.What we are looking for:Advanced Microsoft Office skills, especially ExcelCapacity to learn quickly and adapt to dynamic situationsDemonstrated analytical skills with strong attention to detailApply critical thinking to independently analyze and resolve issues.Aptitude towards math and analytical thinkingStrong attention to detail and organizational skillsAbility to establish priorities, work independently, and proceed with objectives with minimal supervisionAbility to multi-task and change focus/priorities quickly as requiredStrong interpersonal and professional communication skillsExcellent customer service skillsProactive, positive, “can do” attitudeWhat would make you stand out:University degree or diploma in relevant subjectExperience in the De-regulated Retail energy or utilities sectorExperience in the Alberta or Ontario Power and Gas MarketsExperience in invoicingWhat we can offer:3 weeks' vacation and 5 personal daysComprehensive Medical, Dental, and Vision paid 100% by Harris starting from your first day of employmentEmployee stock ownership and RRSP/401k matching programsLifestyle rewardsRemote work and more!About us: Cognera offers proven, cost-effective billing and customer care solutions to enable your organization to meet increasing customer demands and industry requirements. Our billing, business intelligence and information solutions help Competitive Energy Retailers and Utilities manage complex data. Cognera will help you improve customer relationships and make you Smart Grid ready quickly, without the large upfront financial investment.SummaryLocation: Remote - Alberta; British Columbia, Canada; Remote - Alberta - 40; Remote - Ontario; Alberta, Canada; Remote - Saskatchewan; Winnipeg, Manitoba; Guelph, Ontario; London, Ontario; Edmonton, Alberta; Prince Edward Island, Canada; Toronto, Ontario; Ontario, Canada; Nova Scotia, Canada; Calgary, Alberta; Burnaby, British Columbia; Remote - Manitoba (37.5); New Brunswick, Canada; Richmond, British Columbia; Ottawa, Ontario; Manitoba, Canada; Remote - Nova Scotia - 37.5; Victoria, British Columbia; Oakville, Ontario; Markham, Ontario; North York, Ontario; Remote - British Columbia; Mississauga, Ontario; Remote - Ontario - 37.5; Remote - Nova Scotia; Remote - Manitoba; Remote - British Columbia - 37.5; Remote - Alberta - 37.5; Remote - British Columbia - 40Type: Full time