Application Support Engineer

Job Description

Here at Siemens Digital IndustriesSoftware we are looking for an Application Support Engineer- Advanced, whowill be part of the Global Customer Support & Success team,providing Product Support and Help Desk Services for Manufacturing OperationManagement software solutions (MES/Shopfloor Applications).

What will be your responsibilities?

• Schedule calls and workload by determining & prioritizing the impact a software defect is having at a customer's site;
• Assess software performance and determine satisfaction of the correct design intent;
• Regularly exercise discretion and judgment during customer consultations to decide whether issue is a Problem Report;
• Coordinates with customer teams (engineers and managers) to develop or enhance complex computer-aided engineering design or manufacturing processes;
• Use computer-aided systems to assist and instruct customer engineers on large scale, complex design and tooling tasks involving multiple design environments;
• Instruct other engineers in the design, development, and implementation of large scale, complex graphical application programs on multiple software products and hardware platforms;
• Define business and technical feedback to software and hardware vendors;
• Manage advanced data exchange methodologies to facilitate effective data sharing between dissimilar systems or applications that span across engineering disciplines;
• Provide technical guidance to customer engineers in the application of design techniques and system procedures related to computer-aided engineering software;
• Work with general or limited supervision on complex projects.

What do you need to qualify for therole?

• At least 5 years of Working experience in a Technical Support role;
• Very good/excellent English (written and spoken);
• Strong communication skills and experience as Customer interface (including reporting and presentation skills);
• Good IT skills are strongly appreciated;
• On-call availability and sporadic on-site support sessions at Customer's sites.

Nice to have qualifications:

• Knowledge of ITIL Service Management standard know-how;
• IT infrastructure analysis and troubleshooting (HW, network, Virtualization);
• SQL Server/Oracle administration/performance tuning;
• .Net/C#, Java, HTML5 coding/debugging;
• Know-how about Siemens MOM Products as well as industrial automation, regulations, and processes.

What else do you need to know?

Siemens Industry Software SRL, a business unit of the SiemensDigital Industries Division, is a leading global provider of software, systemsand services for product lifecycle management and the management of productionprocesses with over 15 million licensed users and more than 140,000 customersall over the world. Siemens Software, headquartered in Plano, Texas, providesindustrial software solutions in close cooperation with its customers. Theysupport companies in turning decisive innovations into reality and thusachieving a sustainable competitive advantage. When it comes to the future ofindustry, there is no getting around us. Find out more here: www.sw.siemens.com.

Siemens pays much attention toDiversity, thus welcoming applications which reflects this value, andguarantees equal opportunities. As an equal-opportunity employer we are happyto consider applications from individuals with disabilities.

Working at Siemens DigitalIndustries Software

Working at Siemens Software meansflexibility - Choosing between working at home and the office at other times isthe norm here. We offer great benefits and rewards, as you'd expect from aworld leader in industrial software.

We are an equal opportunityemployer and value diversity at our company. We do not discriminate on thebasis of race, religion, color, national origin, sex, gender, genderexpression, sexual orientation, age, marital status, veteran status, ordisability status.

At Siemens we are always challenging ourselves to build abetter future. We need the most innovative and diverse Digital Minds todevelop tomorrow's reality. Find out more about the Digital world ofSiemens here: www.siemens.com/careers/digitalminds

Where permitted by applicable law,Siemens may require employees to be fully vaccinated against COVID-19 based onjob requirements, and in accordance with an accommodation based on legallyprotected reasons.

#LI-PLM #LI-VS1

Organization: Digital Industries

Company: Siemens Industry Software Inc.

Experience Level: Experienced Professional

Full / Part time: Full-time

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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