Senior Engineer

Job Description

Senior Engineer (Level 3)

ProArch is an IT services and consulting company with offices around the globe. Our business is growing and to serve our customers in the best possible manner, ProArch is looking to hire highly qualified, motivated, hard working professionals. ProArch sales and consulting works with clients to design the best solution to fit the business need. Technical staff works with clients remotely to support IT environments of all sizes. Currently, we are seeking qualified individuals to work as a Senior Engineer in our Rochester or Syracuse, NY offices. This position works with clients on and off site to design, configure, install, and support IT environments of all sizes. Local (upstate NY) travel is required for this position with US travel potential. References may be requested, and a technical skills assessment will be required. Ongoing training and professional certifications are part of the job requirements

Responsibilities Server Support – Third Level

New environment design and implementation (physical and virtual)

• Azure implementation and administration
• Hypervisor (Hyper-V and VMware) configuration and support
• Design, implement and administer Active Directory and Group Policies
• Backup configuration and troubleshooting
• Office 365 migration work
• Implement, manage, and administer Windows Server
• Configure and support management tools (Antivirus, Antispam, User Security, etc.)
• Server hardware/software advanced troubleshooting
• Support of SQL, SharePoint, Exchange Network Support – Third Level
  
• Troubleshooting advanced network and internet connectivity issues
  
• Perform network and security assessments including discovery and remediation recommendations
  
• Network infrastructure design
  
• Cisco (including Meraki) installation, administration, and troubleshooting
• SonicWALL and Barracuda installation, administration, and troubleshooting
  
• Design, configure and implement wireless networks

Requirements

Project implementation work

• Review of design and project planning

• Act as customer technical point of contact

• Act as project technical SME (Subject Matter Expert)

• On time and budget delivery of projects

• Documentation of projects.
  
• Participation in paid On-Call rotation.
• 
  Submit records (timesheets, tickets, reports, etc.) in a timely manner

Qualifications and Skill Sets

• Experience in advanced troubleshooting and ticket handling

• Experience with medium to large scale project delivery efforts

• Adherence to SLA (Service Level Agreement) standards

• Creative and ingenious problem solver

• Utmost attention to detail

• Outstanding communication skills (written and verbal)

• Team player, mentor, motivator

• Superior multi-tasking, organization, and prioritization skills

• Outstanding follow through with customers

• Desire to train others

• Azure Cloud experience
  

• Cisco router/switch/firewall experience

• Microsoft Server experience (Server 2012 and higher)

• Office 365 experience

• Microsoft 365 experience

Education/Experience Requirements

5+ years of IT experience

BS/BA in a technical discipline. Consideration will be given to equivalent combination of education and experience

Industry certifications (Microsoft, Cisco, Barracuda, VMWare)

IT Service provider experience (preferred not required)