IT Support Engineer

Position Summary:

The IT Support Engineer specializes in service and support for targeted customers and its IT Systems. The primary duties include working directly with end users to troubleshoot and resolve IT related issues and to support and maintain company IT Systems.

Roles and Responsibilities/ Essential Functions:

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  Analyze and troubleshoot computer support problems and apply understanding of computer software and hardware products and services to resolve problems of end users.
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  Receive telephone calls and e-mails from end users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
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  Ascertain from computer user the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, formulate diagnosis, and assist users through problem solving steps.
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  Talk with co-workers to research problems and find solutions.
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  Test software and hardware to evaluate ease of use and whether product will aid users in performing work.
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  Write software and hardware evaluations and recommendations for management review.
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  Write or revise user-training manuals and procedures as requested by customer/company.
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  Train users on software and hardware on-site or in classroom or recommend outside contractors to provide training.
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  Become familiar with and be able to maintain process control equipment.
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  Complete projects as assigned and needed by customer.
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  Minimum of 1,920 hours billed per fiscal year prorated based on start date. These charge hour requirements will be balanced against professional development and on the job training.
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  Assist with other duties, as assigned.

Competencies

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  Accountability - Ability to accept responsibility and account for his\her actions
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  Adaptability - Ability to fit into a changing environment
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  Ambition - Extent that an individual demonstrates drive and initiative in seeking personal advancement or recognition
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  Decision Making - Selecting an effective course of action while controlling resources and expenditures
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  Detail Orientated - Ability of an individual to pay meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant
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  Ethical - Ability to be guided by the company’s accepted principles of moral conduct
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  Organized - Ability of an individual to be structured and methodical in working skills
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  Persistence - Ability to continue in a course of action in the face of adversity
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  Technical Aptitude - Ability to relate to topics which require and understanding or specialized knowledge

Required Experience:

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  6 months to 1 year in a technical related field, internship or equivalent

Preferred Experience:

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  At least one year in a technical related field
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  Experience working Internal IT systems

Required Skills, Education and/ or Certifications:

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  Associates degree or equivalent certifications

Preferred Skills, Education and/ or Certifications:

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  Bachelors Degree or equivalent education/certifications

Equal Opportunity Employer - Disabled/Vets

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