Remote Patient Coordinator

Integrative Behavioral Health & Healing Remote
remote coordinator medical customer service administrative training patients communication healthcare health insurance remote work from home
February 1, 2023
Integrative Behavioral Health & Healing
Raleigh, North Carolina
FULL_TIME

We are seeking a Remote Patient Care Coordinator for our high-volume medical office. This candidate is required to provide excellent and friendly customer service throughout all aspects of patient contact. The candidate will assist in the daily administrative practice operations. This is a Full-Time Work from Home position. Candidates in the Raleigh-Durham, Cary, Chapel Hill area are preferred, as this position will contain hybrid training and there is upcoming potential for hybrid working in office. This is a new medical practice and there is lots of potential for growth.

Responsibilities:

  • Answer multiple phone lines and respond to emails within a timely manner
  • Communicate with current and prospective patients through email and phone
  • Schedule patient visits and answer pre-visit questions
  • Act as communication aid liaison between patients and healthcare providers by keeping the lines of communication flowing by properly taking messages and routing to the appropriate party within the practice
  • Address and respond to patient requests and needs in a professional and timely manner to ensure patient satisfaction
  • Ensure complete and accurate patient registration, which includes recording a patient’s health, demographic, and insurance information
  • Manage patient accounts with contact information, insurance and financial information in a confidential manner
  • Utilize electronic systems that include but are not limited to: EHR, fax, and multi-line phone system
  • Work as a team player to ensure each patient receives the best service possible
  • Assist in processing outgoing and incoming referrals
  • Upload documents into patient charts
  • Ensure compliance with professional standards while following practice guidelines, healthcare laws, and regulations
  • Adheres to all HIPAA and confidentiality requirements
  • Maintain professional demeanor and interface well with patients in a mental-health setting
  • Other tasks as needed by your Manager

Qualifications:

  • Minimum high school diploma or equivalent
  • Experience working front desk in medical office, administrative roles and/or customer service roles
  • Medical office knowledge and/or experience
  • Mental health knowledge and/or experience is highly preferred
  • Insurance knowledge and/or experience is highly preferred
  • Highly organized with a strong ability to manage different priorities while bringing tasks to completion
  • Ability to work with others and use resources to problem solve
  • Apply good judgement to fast-changing situations
  • Strong customer service skills and exceptional phone presence are a must
  • Effective verbal and written communication skills
  • Effective collaborator and works well with a team of other caretakers
  • Strong computer and data entry skills required
  • Punctual, reliable and flexible

Benefits:

  • Paid Time Off
  • Paid Holidays
  • Technology Provided: Laptop computer and Headset

Job Type: Full-time

Pay: From $13.00 per hour

Benefits:

  • On-the-job training
  • Paid time off
  • Paid training
  • Work from home

Healthcare setting:

  • Medical office
  • Outpatient
  • Private practice
  • Telehealth

Medical specialties:

  • Psychiatry

Schedule:

  • 8 hour shift
  • Monday to Friday
  • No nights
  • No weekends

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer service: 1 year (Preferred)
  • Administrative: 1 year (Preferred)
  • Medical office: 1 year (Preferred)
  • EMR systems: 1 year (Preferred)

Work Location: Remote


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