FT Guest Relations Specialist Work From Home

Railbookers Group Remote
relations work from home travel customer service remote medical dental pto relations phone calls calls itineraries vendors
January 3, 2023
Railbookers Group
Fulton, New York
[Customer Service / Remote] - Anywhere in U.S.
/ Competitive Pay / Medical, Dental, Vision / PTO / 401k Employer Matching / M-F 9a-5:
30p EST / One Saturday per month - As a Guest Relations Specialist you'll:
Take phone calls from direct customers and travel agencies both prior to and during travel to resolve any outstanding travel-related issues; Manage changes to itineraries - working with vendors and suppliers as needed; Utilize sales skills to assist customers in upgrading; Monitor shared inboxes, responding to customer inquiries via the website & email; Monitor and quality check reservations, logging any discrepancies and alerting management.
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