Americas Network Operations Engineer (Remote)

Johnson Controls Remote
americas operations engineer remote operations management troubleshooting engineering americas engineer infrastructure networking america
December 2, 2022
Johnson Controls
Boca Raton, Florida
Job Details

What You Will Do

Based in the US Eastern Time Zone, the Americas Network Operations Engineer is primarily focused on providing network support across North America, Mexico and South America region, but is also part of a global team providing 24x7 support (using a follow-the-sun model) for the organization s global production network infrastructure

The Americas Network Operations Engineer will undertake and manage troubleshooting activities and plan customer facing activities under guidance; monitor and manage complex networks in production, colocation, lab and customer monitoring environments; and investigate and help resolve issues on JCI s network and IT estates using agreed troubleshooting methodologies. Team members also interact with customers (JCI employees) and peers across IT Operations and Engineering teams to facilitate effective handling of service requests and connectivity issues. The Americas Network Operations Engineer is responsible for the documentation and topology maps for all network components.

How You Will Do It
  • Incident Management - Proactive checkouts and monitoring to avoid service outages or limit their impact. Troubleshooting and fault isolation to restore service when necessary.
  • Problem Management - Solutions for Incident Management from Case Study evaluations. This includes development of the related root cause flow charts and troubleshooting procedures that streamline the time required to isolate faults and restore service.
  • Change Management Planning and Configuration Implementation - Coordination of changes at the CAB and periodic quality reviews with Engineering. Implementation of tasks assigned to Network Operations and support for those implemented by Network Engineering.
  • Service Requests, Network Maintenance, and Operational Support - Executing requests for analysis or support. Representing Network Operations strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management. Coordination and support for pro-active maintenance activities required to keep the infrastructure in good health.
  • Process Improvement - Specific tasks assigned by management to own that deliver operational support improvements to a technology, process, tool, or service.
What We Look For

Required
  • Bachelor of Science in Computer Science or equivalent work experience
  • 2+ years experience in network engineering and operations
  • Experience with Cisco Routing/Switching configuration/diagnostic experience
  • Experience with all Cisco LAN, WAN and WLAN technologies, VPN, load balancers, firewalls, DNS, DHCP, SNMP, etc.
  • Knowledge of networking infrastructure suppliers and service offerings including; Cisco, Fortinet, F5 Networks and Zscaler.
  • Desire to work in a process-oriented environment
Preferred
  • Experience with coding and scripting (Automation tools: Python, PowerShell, Rest API)
  • Working knowledge of network features and protocols such as spanning tree, TCP/IP V4/V6, SIP, ARP, CDP,
  • General knowledge of Carrier Services WAN Circuits, MPLS, VPNS, VRFs, Ethernet, Broadband
  • General knowledge of Meraki (Cloud IT provider), SDWAN (SW defined networking) and Cloud Networking
  • Experience working in a global network environment
  • Desired Certifications: CCNA, CCDA, and ITIL v3
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

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