Service Support Senior Engineer
Passionate people create exceptional things
Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.
Were everywhere Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.
Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?
Join us on our journey for a better tomorrow.
The Role:
Mission:
Primary role is to support the Customer Center service personnel and ensure that purchased products produced at the Rock Hill Product Company are properly operating and functional
As Technical Support Engineer for air compressors, pumps or generators, your mission includes:
* Provide timely technical service support to the customer centers
* Develop and provide technical training for customer center service teams and distributors
* Responsible for correct and in-time availability of spare part information to include:
Ensuring the spare part books are available in time and are up to date
Define and control the spare part proposal
* Safeguard and continuously improve the product quality by a proactive failure reporting follow up to include:
Analyzing warranty reports
Being the driving force in the technical committee meetings (TCM)
Providing input for the Product Quality Meetings (PQM)
* Primary representative of the PTS Division in the project team meetings (PTM) and play an active role in product development projects to ensure the highest level of serviceability on new equipment
* Provide accurate and up to date service information related to the product range
Responsibilities:
- Field calls from AC/CP/APT service technicians
- Evaluate and process warranty claims
- Respond to e-mails and evaluate all issues being raised to the factory from the field regarding units produced at the Rock Hill Product Company
- Manage issues to Engineering, Production, Purchasing, Quality, and/or Marketing
- Drive the Technical Committee Meeting (TCM) where issues, actions, and issue resolution will be assigned to and addressed by the appropriate departments
- Create and present factory training modules to support the customer center
- Identify trends within the reported field issues, warranty claims, and other various communications that are causing customer dissatisfaction as well as high warranty / quality costs
What you can expect from us?
What we offer:
* We offer amazing medical insurance benefits, maternity and paternity leave, Employee Assistance Programs, gym membership reimbursement, rewards for wellness checkups, and many more unbeatable benefits
* We contribute up to 8% of your salary into your 401K - full vested in 2 years
* We have a generous vacation and paid holiday schedule, including end of year shutdown
* We'll give you free healthy lunch every Wednesday
* You'll work in a climate controlled, state of the art facility where you'll enjoy what you do and will be treated with respect
* We'll pay you one thousand five hundred dollars every time you refer a friend or family member that gets hired
* We offer education assistance
* We have a self-service food market in our breakroom
* Our employees stay and grow within the company
Drive your Career, Explore Opportunities, Realize your Passion . . .
We at Atlas Copco believe that there is always a better way. This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe.
That's where you come in - we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment along with competitive compensation and comprehensive wellness & benefits programs.
Start your journey today
Power Technique North America LLC (PTNA) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: PTNA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at PTNA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sec (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. PTNA will not tolerate discrimination or harassment based on any of these characteristics. PTNA encourages applicants of all ages.
Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.
What we expect of you?
Experience:
- Technical knowledge on diesel air compressors, pumps and electric driven generators
- Minimum 2 years exposure to a similar technical environment
Education:
- Electrical, electronic or mechanical engineering degree preferred but not required
- Experience in a technical support role will be considered a plus
Skills:
- Customer oriented and have a pro-active approach and analytical skills
- Can evaluate data and information
- Structure and prioritize tasks accordingly
- Good communication skills, including technical writing
- Capable to work in a multidisciplinary team in order to provide the highest level of customer service
- Proficient in MS Office; knowledge of MS Access is a plus
City
Rock Hill
Recruiter
Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
Power Technique North America LLC is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected veteran status or any other protected class. Job promotions at Atlas Copco will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others. Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis