Associate Operational System Support Engineer

Your role in helping us shape the future:

As a member of the Network Systems Intelligence team, you are responsible for supporting mission critical applications used to support our customer services provided by our NOC and Teleport personnel. The Associate Operational System Support Engineer role is responsible for assisting in the implementation and support of SevOne (Network Performance Monitoring) and IBM Netcool Operations Insight (Network Fault Monitoring) applications in a dynamic service provider environment.

Are you up to the challenge?

* Daily Application Administration of SevOne with duties such as:
* Dashboard Creation
* Application Troubleshooting
* User Administration
* Object Grooming
* Device Onboarding
* Creating / Generating System Health Reports

* Routine Application Administration of IBM Netcool Operations Insight (NOI) with duties such as:
* Application Troubleshooting
* Alarm/Event Engineering Support
* Impact Policy Support
* Report Creation / Security Compliance Support (SOC3)

* Implementation / Delivery of tool enhancements in partnership with Senior NSI Staff.
* Automate operational tasks, identify, and contribute to automation activities.

You should definitely have:

* A Bachelor's degree in Information Systems & Technology / Computer Science / Electrical Engineering or equivalent
* Experience with Application Administration
* Experience with Windows and Linux operating systems at the command line level
* Positive and cheerful attitude with a lively and outgoing disposition
* Familiarity with Network Fault and Performance Monitoring
* Familiarity with basic networking hardware - Cisco / Juniper
* Familiarity with Network Management Protocols such as (SNMP)
* Understanding of KPI's (Jitter, Latency, RTT, Bandwidth Utilization)
* Understanding of MIB / OID structure

It would be nice if you had:

* Experience working with the IBM Netcool Network Fault Monitoring suite of tools such as Dash, Impact, Object Server, Gateways, Probes, Log Analytics
* Experience working with Network Performance Monitoring tools like SevOne, Grafana, Cacti
* Industry Certifications, such as, CCNA, CompTIA Network .
* Experience with scripting tools such as Python, PowerShell, Perl
* Knowledge of API calls and API tools such as Postman
* Experience with Query Languages such as SQL, OQL

Other Job Info:

* These statements are intended to describe the general nature and level of work being performed by employees assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.

This role is subject to ITAR; candidates must be a US Person (this includes US Citizen, Permanent Resident or Protected Individual such as an asylee or refugee).