Senior Telecomm Voice Engineer

Humana Remote
senior engineer engineer infrastructure senior uc administration evaluation engineers troubleshooting vendors configurations lan/wan
November 23, 2022
Humana
Louisville, KY

Description

The Senior Telecomm/Voice Engineer is responsible for designing and implementing all or part of the organization's complex telecommunications infrastructure in line with pre-identified business needs and requirements. The Senior Telecomm/Voice Engineer work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Responsibilities

As a Voice Engineer for CenterWell Home Health, you will be administering a primarily Cisco UC on-prem environment. This role's primary responsibility will be administration of the UCCX environment. Additionally, you will support the telecommunications systems and work with other voice engineers and project teams as they relate to voice implementations, migrations, and troubleshooting. You will be involved involved in projects of varying complexity.

The Senior Telecomm Voice Engineer may support of one or more of the following: the PBX infrastructure, Voice over IP, IVR, voicemail services, wireless devices, call routing technologies, Audio/Video conferencing, WebEx, and related telephony services. The complex infrastructure will include multiple technologies from multiple vendors, such as CISCO Unified Communications or Nortel/Avaya configurations, and others. This position employs recognized best practices to minimize unplanned service outages and maintain facility availability. This position will coordinate with other IT functional areas on systems upgrades or modifications, to minimize disruptions, and troubleshoot more complex problems that have escalated within the telecommunications function. This position may lead teams of telecommunications professionals involved in the design of complex configurations or in the evaluation and administration of the telecommunications system.

Responsibilities Include:

  • Administer a large IP telephony environment with Cisco UC systems.

  • Direct involvement in completing various upgrade and migration projects.

  • Work as a team with other engineers to complete complex projects.

  • Work with multiple vendors to implement and complete projects.

  • Provide support to Tier 1 staff, agents, and end users for the environment.

               

Required Qualifications

  • Bachelor's degree in computer science or related field OR equivalent experience in lieu of degree

  • 3-5 or more years of telecommunications/voice technical experience

  • Basic understanding of networking, operating systems, and infrastructure services

  • LAN/WAN technologies, DHCP, DNS, Windows Servers, VMware

  • Cisco UC environment administration and implementation experience

  • CUCM, Unity Connection, CUBE, UCCX

  • Cisco UCCX scripting experience required

Preferred Qualifications

  • Cisco CCNP Collaboration certification highly preferred.

    Experience in implementing and troubleshooting SIP preferred

  • Information systems and/or telecommunications certification

  • Demonstrated project management experience

  • Microsoft certification

Additional Information

Work-At-Home Requirements

Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.

A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.  

Satellite and Wireless Internet service is NOT allowed for this role.

A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.

#LI-Remote #LI-TA4

Scheduled Weekly Hours

40

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