IT Support Specialist
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Job Details
Job Location
Corporate - Chicago, IL
Position Type
Full Time
About Us
TLC Management is a Chicagoland based company that exclusively owns, operates and manages each of its residential communities. Our commitment to adhere to high quality standards provides our residents with much more than a rental apartment but also exemplary customer service. We continually strive to ensure that we meet or exceed our residents' expectations by providing well-maintained properties, desirable locations and responsive service. Our company culture provides ongoing training and professional development. It is also important to us that our team members have a safe space where they can express their ideas and share suggestions of how we can continually evolve into a better employer.
We are looking for an IT Support Specialist who will be based in our corporate headquarters. The IT Support Specialist will report to the Director of IT and assist with company-wide network management, technical support and overseeing the virtual help desk. The ideal individual will also serve as a general technology expert and help design, create, implement, and support environments across all our business verticals.
Qualifications and Responsibilities
Required Skills/Experience
- A relevant degree, technical certification, or equivalent experience
- 3+ years in systems development or support work
- Must be well organized and have the ability to prioritize tasks
- Strong communication skills, verbal and written
- The ability to provide our team members with great customer care
- A high degree of problem-solving ability
- Some regional travel is required
- Experience in the real estate management industry is a plus
- Familiarity with apartment leasing operations and/or distributed IT networks
- Working experience with property management software (Yardi) preferred
Position Responsibilities
- Work with vendor support to troubleshoot software issues.
- Assist with documenting our environment of computers/infrastructure, intercoms, security systems, phone lines, etc.
- Manage critical escalations between our managed help desk and ensure SLA times are within compliance.
- Install, update, and repair IT hardware/software throughout the various parts of the business.
- Coordinate with coworkers to complete IT related projects and tasks in an effective team-oriented manner.
- Assist with managing our MSP relationship and guide them in the decision-making processes.
- A willingness to learn new Property Management Software and attend any offered training.
- Assist our help desk with issues stemming from improper equipment configuration, poor Wi-Fi, and un-configured business centers.
- Keep a company-wide list and inventory of all hardware.
- Perform other related duties as assigned by the Director of IT.
Benefits
Our benefits package includes:
- Competitive compensation
- Annual bonus
- Healthy work/life balance
- Medical, dental, vision, FSA and other health insurance benefits
- 13 Paid Holidays (including your birthday and work anniversary)
- Paid vacation and sick time
- 2 paid volunteer days
- Employer paid life insurance benefits
- Employer paid long term disability
- Employee Assistance Program
- Some remote work allowed
- Continued training and professional development
- 401(K) Profit Sharing with generous company match
TLC Management Co. provides equal employment opportunities for all, regardless of race, color, religion, sex, national origin, age, disability or any other legally protected classification. Our company's policy is to hire and promote the most qualified applicants and to comply with all federal, state and local equal employment opportunity laws.