Resource Professional - Remote - San Diego

We have a Contract for Resource Professional - Remote for our client San Diego, CA. Please let me know if you or any of your friends would be interested in this position.

Position Title:
Resource Professional - Remote - San Diego-6723- San Diego, CA
Duration: 6 +months
Location: San Diego, CA.

Job Description

• The purpose of the Resource Professional role is the overall management of all aspects of the Contingent Workforce Solutions (CWS) program for an assigned client.
• This includes supporting the sub vendor/supplier program and its population and its day-to-day operations (implementing and managing the requisition/submittal process and overseeing job placement, day-do-day troubleshooting and problem resolution, managing the on-going relationships and communication, etc.)
• Manage the day-to-day CWS operations for their respective portion of program, which include, management of the requisition process for assigned client, prioritization of orders and requisitions, expedient issue resolution, further refining throughout the process with emphasis on responsiveness and customer services for assigned client; depending upon the engagement size, may train or assign work to administrative staff.
• Responsible for maximizing customer satisfaction, maintaining and building new relationships, expectation management and issue/conflict resolution (services and grows the contractor / subcontractor population, managing client and contractor / subcontractor expectations and troubleshooting and issue resolution, etc.).
• Establishes and develops manager relationships within assigned clients and expands existing manager relationships to ensure maximum customer satisfaction and, working in conjunction with the Program Manager staff, the profitability of each contractor/subcontractor placement or conversion
• Help manage sub-vendor / supplier relationship for assigned clients, further refining throughout the process, ensuring optimum customer satisfaction, as well as quality, of each placement.
• Fulfills client service through frequent interaction with client managers to ensure satisfaction and identify potential business development opportunities for program expansion or utilization.
• Is knowledgeable of and understands the contracted terms and conditions between TAPFIN and the client, including pricing as well as client rules of engagement and processes.
• Responsible for ensuring resolution to the day-to-day issues that arise among the contractor/subcontractor population, within their respective program. Reports issues to respective supplier or client for resolution and/or escalation to Program Manager as needed.
• Financial and administrative responsibilities include supporting account growth targets, training and administration of VMS software to client and sub-vendor supplier users.
• Communicates with program team, suppliers and program sponsors, keeps them informed, and shares information regarding contractors, subcontractors and client needs.
• Regularly contacts the client hiring manager, working at assigned client(s), during assignments/projects to remain aware of project status, gathers feedback from clients about consultant progress/performance, and resolves or escalates any issues appropriately; Identify conflicts between the client and suppliers and escalate appropriately.
• Work in conjunction with suppliers and client managers, coordinates on-boarding, contract extensions and off boarding by maintaining awareness of client compliance requirements, start dates, end dates and extensions, to maximize business opportunities.
• Ensure a customer service rapport with the client managers and suppliers to understand business and hiring needs and profiles and ensure open communications.
• Provide guidance to suppliers and managers regarding program guidelines, contingent labor policies and compliance requirements.
• Understand and explain the vision, objectives, initiates and process of the Program Management Office (PMO)
• Establish working relationship with PMO Director(s) and/or PM(s)
• Team Player - effectively participates in a team environment and help lead the positive work atmosphere
• Requisition management (creation of job req, intake calls, shortlisting, interview scheduling, hiring manager/supplier follow up, onboarding, etc.)
• Non-requisition management (extensions, timesheets, off boarding, etc.)
• Monitor, respond to, and work items and activities that come into the program mailbox
• Responsible for the execution and meeting of program SLAs
• Responsible for the execution, creation/maintenance and storage of Program Operating Manuals and SOP s
• Completion of a daily activity tracker.

Required Skills.

• Experience: Minimum three years staffing industry experience in a vendor on-site or account management MSP role
• Education: Bachelor s degree in business or related field or relevant business experience
• Candidates MUST be local to San Diego, CA
• Beeline is preferred but not required
• 6 month assignment with possibility of converting
• Interview process will consist of two rounds of interviews

If you are interested in this opportunity, please email your resume at [email protected] and include posting 21-02477 in your application. also, you can call us at 630-576-1905 and to discuss this position details.
About Generis Tek: generis tek is a boutique it/professional staffing based in Chicagoland. we offer both contingent labor & permanent placement services to several fortune 500 clients nationwide.
our philosophy is based on delivering long-term value and build lasting relationships with our clients, consultants and employees. our fundamental success lies in understanding our clients specific needs and working very closely with our consultants to create a right fit for both sides. we aspire to be our client s most trusted business partner.