Product Service Representative
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Description
We all want to make a positive impact in the world with our unique talents, at Labconco you can! Every job here is an important part of making the equipment needed to make miracles happen. We are both a stable and innovative company with nearly 100 years in business and many product lines that grow and change with the needs of our clients. Labconco is a small enough company to stand out and make a difference, but still big enough to ensure you have room to grow along with us, expand your knowledge and know you're impacting change across the globe.
Labconco is looking for a Product Service Representative to be the primary resource for dealers and customers requiring assistance with product operation and function after the sale for our freeze drier lines, among others. This role coordinates activities that are essential to Product Service Support within the department and extend that service to dealers, servicers and sales representatives.
Requirements
Essential Duties:
- Provide after the sale support relating to product function both warranty and non-warranty issues.
- Document all customer satisfaction issues via a Product Performance Report (PPR). Work to resolve identified issues to a satisfactory resolution.
- Arrange for the repair of defective products via dealer contacts, outside agency or directly with the customer.
- Monitor the complaints to identify any signs of trending deficiencies and work with Engineering to correct these problems.
- Assist with service training for customers, dealers, and service representatives as needed.
- Work to understand the operation and mechanical function of all Labconco products.
Education:
- Some experience with refrigeration would be preferred.
- Associate's degree or equivalent from two year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Benefits:
- PTO, 9 paid holidays, medical, FSA, HSA, dental, vision, 401k (Traditional and Roth), company paid life insurance, LTD & STD.
EOE/M/F/Vet/Disabled