Solutions Engineer - Shopify Logistics (Remote, Americas)
Shopify
Remote
engineer
shopify
logistics
remote
americas
shopify
people
logistics
fulfillment
team
commerce
cost
warehouse
November 29, 2022
Shopify
Atlanta, Georgia
FULL_TIME
$8-12/HOUR
Company Description
Shopify has redefined commerce, raising the standard for how companies of all sizes sell their products and services online and off. With a merchant count in the millions in more than 175 different countries and the most innovative platform on the market, we continue to grow rapidly while constantly looking for new ways to impact and disrupt markets.
Shopify Logistics is a dispersed network of fulfillment centres, powered by machine learning that predicts the closest fulfillment centre and optimizes inventory quantities to ensure fast low-cost delivery.
Large marketplaces have trained us to expect products delivered to our doorsteps within 1-2 days at no extra cost. As a result, millions of sellers on other marketplaces are falling behind, unable to cost-effectively deliver products to their customers. Our mission is to transform the $8- 12B fragmented and outdated logistics industry and build an intelligent, asset-lite network that enables any online seller to offer fast, affordable fulfillment.
Job Description
As a Solutions Engineer, you are a crucial link between what Shopify Logistics offers and what our merchants are looking for. As we design and Shopify Logistics, we're taking into account the many intricacies that make our merchants unique and that's where you come in. Think kitting, SLAs, warehouse systems, APIs, branding, data and a whole lot more. It's your job to understand the big picture from the perspective of Shopify and then apply that to the individual needs of our merchants. It's a job that requires exceptional communication skills, a ton of empathy, a fair amount of technical knowledge and most of all, the strongest desire to help our merchants succeed.
It's a role that will have you talking to both internal teams within Shopify (pre and post sales) as well as the merchants we represent, in order to provide those merchants with an exceptional warehousing and fulfillment experience.
Here are the sort of things you'll be doing if you join this team:
Qualifications
Additional Information
We know that looking for a new role can be both exciting and time-consuming, and we truly appreciate your effort.
All your information will be kept confidential according to EEO guidelines.
Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify's commitments to our communities, and our planet.
At Shopify, we understand that experience comes in many forms. We're dedicated to adding new perspectives to the team - so if your experience is this close to what we're looking for, please consider applying.
Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify's commitments to our communities, and our planet.
At Shopify, we understand that experience comes in many forms. We're dedicated to adding new perspectives to the team - so if your experience is this close to what we're looking for, please consider applying.
Shopify has redefined commerce, raising the standard for how companies of all sizes sell their products and services online and off. With a merchant count in the millions in more than 175 different countries and the most innovative platform on the market, we continue to grow rapidly while constantly looking for new ways to impact and disrupt markets.
Shopify Logistics is a dispersed network of fulfillment centres, powered by machine learning that predicts the closest fulfillment centre and optimizes inventory quantities to ensure fast low-cost delivery.
Large marketplaces have trained us to expect products delivered to our doorsteps within 1-2 days at no extra cost. As a result, millions of sellers on other marketplaces are falling behind, unable to cost-effectively deliver products to their customers. Our mission is to transform the $8- 12B fragmented and outdated logistics industry and build an intelligent, asset-lite network that enables any online seller to offer fast, affordable fulfillment.
Job Description
As a Solutions Engineer, you are a crucial link between what Shopify Logistics offers and what our merchants are looking for. As we design and Shopify Logistics, we're taking into account the many intricacies that make our merchants unique and that's where you come in. Think kitting, SLAs, warehouse systems, APIs, branding, data and a whole lot more. It's your job to understand the big picture from the perspective of Shopify and then apply that to the individual needs of our merchants. It's a job that requires exceptional communication skills, a ton of empathy, a fair amount of technical knowledge and most of all, the strongest desire to help our merchants succeed.
It's a role that will have you talking to both internal teams within Shopify (pre and post sales) as well as the merchants we represent, in order to provide those merchants with an exceptional warehousing and fulfillment experience.
Here are the sort of things you'll be doing if you join this team:
- Vetting all deals on their operational and technical merit culminating in an approval for pricing or regrets
- Working with Operations, Product, the merchant and all other pertinent Shopify teams to bring confidence to every deal
- Continuous improvement on all aspects of our role and the overall growth of our product offering
- Mentor the sales team on best practices, features and requirements while maintaining the knowledge management database as an owner
Qualifications
- Deep experience in Logistics or Ecommerce. Ideally within pre-sales, solution design or support.
- Confidence to be customer-facing and solve complex problems, quickly.
- Ability to learn and pivot quickly in an ever-changing industry.
- Knowledge of how web APIs, Warehouse Management Systems & Enterprise Resource Planning systems all come together to create supply chains.
- Understanding of warehouse operations
- Strong troubleshooting & analytical skills
- Familiarity with and comfort level to manage knowledge management systems
Additional Information
We know that looking for a new role can be both exciting and time-consuming, and we truly appreciate your effort.
All your information will be kept confidential according to EEO guidelines.
Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify's commitments to our communities, and our planet.
At Shopify, we understand that experience comes in many forms. We're dedicated to adding new perspectives to the team - so if your experience is this close to what we're looking for, please consider applying.
Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify's commitments to our communities, and our planet.
At Shopify, we understand that experience comes in many forms. We're dedicated to adding new perspectives to the team - so if your experience is this close to what we're looking for, please consider applying.
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