Quality Assurance Analyst (Audit) - REMOTE

#Dice

Job Summary

The Quality Assurance Analyst will provide support to the program with internal audits designed to independently review the processes and outputs for technical enhancements and maintenance of the project s case management system, Eligibility Appeals Case Management System (EACMS).

Essential Duties and Responsibilities
Conduct internal audits for the Information Technology Quality Assurance program to ensure that policy, procedures, and requirements are being met. Specifically, these audits will focus on the project s technical enhancements and maintenance of the case management system.
Develop and maintain procedures for the technical team to perform duties that follow the CMS framework of policies, procedures, and templates.
Maintain Quality Assurance Plan for technical process reviews, audits, service standards and reporting.
Execute independent validation of technical processes, artifacts, and reporting of outputs.
Standardize the capture and reporting processes for technical issue identification, documentation, escalation and tracking related to QA activities, observations, and recommendations
Identify opportunities for process improvement and incorporate information security into the development process for maintenance, operations, and enhancement processes.
Analyze and develop routine and ad hoc quality reports on technical performance and research and suggest solutions to identified issues.
Analyze effectiveness of key initiatives and quality improvement efforts.
Perform other duties as assigned by management.

Education and Experience Requirements
Three (3) years of related experience with a Bachelor's degree; additional experience would be considered in lieu of degree
Solid Experience with Agile (SAFe) methodology and tools (such as JIRA, Confluence) would be required
Ability to work independently with minimal supervision required
Interviewing skills, to talk with individuals and groups
Listening skills, to understand what people say and to detect what they might be hesitant to say
Analytical and problem-solving skills, to critically evaluate the information gathered from multiple sources
Observational skills, to validate data obtained
Writing skills, to communicate information effectively to program management, product owners, and technical teams
Interpersonal skills, to help negotiate priorities
High degree of confidence and ability to influence others through strong communication skills
Experience with ISO implementation and/or auditing, Quality Management (TQM/QM) and/or Six Sigma desired; certification or demonstrated ability to implement audits, deliver training, and/or apply the tools of Six Sigma preferred
Certifications such as PMP and/or CAPM, helpful; Other PMI certifications considered
Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences
Track and ensure continuous use of and response to project quality metrics by each project team and component
Highly detail-oriented, organized, timely, and customer service-oriented
Ability to thrive in an environment of change and manage multiple tasks and responsibilities simultaneously
Additional Requirements as per Contract/Client: United States citizen or legal right to work in the United States without sponsorship

Education and Experience Requirements

Essential Duties and Responsibilities: - Complete quality audits on assessments, screens, and other work products to improve outcomes and processes and to ensure adherence to policy and procedure and applicable state and federal regulations. - Organize and perform ad hoc quality-focused studies on assessments, screenings, and other work products to identify trends, develop recommendations, and guide quality improvement activities, operations decisions, and customer consultation. - Monitor decision-making and performance to ensure quality outcomes. Provides feedback to appropriate member(s) of management when concerns arise. - Develop and facilitate inter-rater reliability projects for clinical and quality staff. - Collect, audit, analyze, and report on company quality data to support quality projects and initiatives defined by the company s Quality Improvement Plan (QIP). - Develop, review, and edit comprehensive quality reports for internal and external customers, ensuring level of compliance with the QIP and contract requirements is communicated. - Coordinate quality projects by scheduling and leading quality focus meetings, creating and communicating meeting agendas, and communicating key discussion points and action items regularly to keep progress on-track. - In collaboration with the Quality Improvement Coordinator, develop electronic tools and resources for new and existing quality improvement projects and initiatives, including various presentations, training plans, forms, spreadsheets, informational handouts, etc. - Conduct regular quality training sessions with internal and external customers. - Assist with compliance research, documentation, resolution, and reporting. - Perform other duties, as necessary or assigned by the manager. Minimum Requirements: - Bachelor's degree with 3+ years of experience. - May have additional training or education in area of specialization. - Develop solutions to a variety of problems of moderate scope & complexity. - General application of concepts & principles. - Contribute to the completion of organizational projects & goals. - Frequent use and general knowledge of industry practices, techniques, and standards. - Apply knowledge and skills to complete a wide range of tasks. - Communicate on complex or sensitive issues or drafts such responses for supervisor or manager.

MAXIMUS Introduction
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit [Link available when viewing the job]

As a large employer and Federal contractor, Maximus is subject to various vaccine mandates across our lines of business. Maximus is committed to complying with any applicable vaccine mandates. The specific vaccine requirements for this position will be outlined throughout the selection process. Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment. EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.