Senior Director, Digital Services

HP s vision is to create technology that makes life better for everyone, everywhere. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze.

HP aspires to modernize the consumer print experience that empowers the user and delivers value beyond the printed page. HP plans to deliver new strategic services and offerings by building on the incredible foundation started with Instant Ink, expanding consumer subscriptions to include Print and PC hardware, and provide additional value-added services.

Reporting to the Global Head of Print Consumer Digital Services, the Senior Director, Digital Services will build out HP s service offering to better help customers work and create seamlessly across their digital and physical content.

Scope

• Build products our customers love; Think big and out of the box; develop and lead strategies, experiment and execute.
• Get users to experience core product value quickly and deliver measurable results
• Regularly communicate with customers to identify customer needs to constantly build growth experiments
• Understand full-funnel user acquisition touchpoints and come up with innovative product-driven initiatives to drive new user growth and existing user frequency together with cross-functional partners.
• Work collaboratively and cross-functionally across the organization with bias for action and problem-solving
• Make the complex simple to understand and solve; Present insights, share recommendations, and drive results
• Model, forecast, analyze customer, product, and business ROI
  

Key Characteristics And Experience

• Innovator, leveraging past Solutions experience to create new consumer offerings
• Identify true customer pain points and define capabilities that help us win
• Deliver new experiences through digital content, building new experiences that drive value creation
• Partnering across HP to create a complete services offering, connecting the dots across the organization
• Capitalize on existing HP technology and services (SmartApp, Instant Ink) and leverage these capabilities
• Cloud and Services minded: Can develop a next generation, cloud-first device ecosystem that can easily delivers new services to the consumer through the mobile app
• Create and scale: Has experience leading and scaling new/disruptive consume services and solutions through a deep understanding of customer needs and what drives customer demand, demonstrating a willingness to pivot rapidly where needed and drive with agility.
• P&L experience: Has general management and P&L management experience in small and large corporations or has started businesses from scratch within large organizations.
• Strategic: Has the intellectual capacity to shape a compelling vision, develop and execute an end-to-end, future-oriented strategy that can both create new and scale existing services and solutions leveraging HP capabilities and assets.
• Matrix influencer: Can operate in a matrix and can leverage cross-functional expertise and partnerships to provide end-to-end strategic leadership that balances technical perspective, business complexity and a more rapid rhythm of business.
• Change agent/innovator: Champion HP s mission to deliver creative next-gen technology solutions that enable transformative experiences; shift solution focus to commercializing innovation, and market expansion, rather than incremental technology improvements.
  

Skills Needed

• 10+ years of Software Product Management, including 5+ years of large team leadership
• Experience working on growth teams
• Computer Science or other technical degree preferred
• Proven track record with ideating, developing, growing, and scaling digital subscriptions
• Expert with Usage analytics, cohort analysis, A/B testing; SQL or other query skills
• Entrepreneurial start-up know-how and self-starter to thrive in ambiguity, change, and dynamic pace
  

About HP

You re out to reimagine and reinvent what s possible in your career as well as the world around you.

So are we. We love taking on tough challenges, disrupting the status quo, and creating what s next. We re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

Our history: HP s commitment to diversity, equity and inclusion it's just who we are.

From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you re more innovative and that helps grow our bottom line. Come to HP and thrive!