Sr. Systems Engineer

Company Details

Berkley Technology Services (BTS) is a dynamic company committed to providing world class IT services. We offer a unique culture, enabling our team members to be on the cutting edge of technology while delivering high quality solutions. We are looking for outstanding individuals who will bring unique perspectives, insight and innovation to our teams. BTS, a member company of W. R. Berkley Corporation, has facilities located in Des Moines, Iowa and Wilmington, Delaware.

Our functions include working with various third parties to develop, integrate, and support insurance systems of WRBC's operating units. BTS strives to provide these functions in a holistic manner including helpdesk support, system connectivity, and operational support. Additional responsibilities include coordinating communications regarding best practices in the use of our supported systems and researching new technology. At BTS, there are opportunities associated with being a part of an established and empowering corporation while maintaining a positive personal working environment. Additionally, we provide a competitive compensation and benefits package including a casual dress code. BTS is constantly growing and expanding to meet the changing demands of one of the most successful insurance organizations in the world. Visit us at berkley-bts.com to learn more information.

The Company is an equal employment opportunity employer. 

     *Per the CDC, fully vaccinated means at least 2 weeks after (1) a second dose in a 2-dose series, or (2) a single-dose vaccine, and this status and definition applies to COVID-19 vaccines currently authorized for emergency use or approved by the U.S. Food and Drug Administration

Responsibilities

Designs significant new system functionality with a consideration of performance, stability, and supportability.  Reviews and provides feedback on business requirements to fully leverage technology to improve business functions.  Defines standards and design patterns / paradigms for system development within a team.   Actively participate in the planning and implementation of systems, infrastructure and related hardware and software. Provide advanced troubleshooting for infrastructure, networking, security, and application issues.  Provide project architecture and oversight with in-depth technical expertise on infrastructure projects.  Assess and recommend architectural designs/changes to customer systems in response to business or technical drivers.  Contribute to written proposals and develop technical documentation. Subject matter expert for specific technologies within the Infrastructure practice (e.g. Directory Services, Messaging).  Demonstrates a robust understanding of all the business processes and system interfaces of a system.  Demonstrates problem solving skills that span the application, middleware, and infrastructure levels. Ability to clearly communicate problem/resolution process to customers or management.

• Actively participate in the planning and implementation of systems, infrastructure and related hardware and software.


• Infrastructure Design and Planning of Exchange Services environment


• Microsoft Exchange Enterprise management for both on premises and Exchange Online environments.


• Serve as liaison to vendors (e.g. Microsoft) to facilitate problem resolution.


• Be able to serve as a Lead Engineer on engagements and work directly with Project Management, Account Management and Customer teams.


• Provide administration and engineering support for all messaging related projects such implementing new system or process.


• Customer liaison for solutions including presentation of design and deployment strategies. 


• Provide subject matter expertise in the area of messaging systems and related administrative tools.


• Develop the planning, architecture, and oversee the implementation of policies and procedures to ensure system provisioning and maintenance is consistent with company goals, industry best practices, and regulatory requirements.


• Conduct research on emerging products, services, and standards in support of messaging and collaboration systems.


• Configuration of Exchange Policies and Email routing


• Provide mentoring and coaching to peers and subordinate team members.


• Anticipate, mitigate, identify, troubleshoot, report, and resolve hardware, software, and firmware problems on servers, input.


• Provide second and third level support for messaging systems in a highly available, 24x7 enterprise environment


• Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance.


• Maintain and constantly improve server performance, reliability and security, including performance tuning, file system layout and optimization, and ongoing update of services in compliance with security policies


• Participate and adhere to defined incident, problem and change management best practices.


• Document problems and resolution for future reference.


• Excellent communication skills particularly across functional technical areas.


• Strong analytical abilities and professional office experience needed.


• Minimal travel required


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Qualifications

• Bachelor's Degree or requivalent experience


• 7 + reasonable single platforms/vendor


• Microsoft Windows Server technology for a minimum of 7 years


• (VCP) VMware Certified Professional highly preferred


• (MCITP) Microsoft Certified IT Professional Windows Server highly preferred


• Active Directory, DNS and DHCP administration support for a minimum of 7 years


• DFSR administration support for a minimum of 5 years


• Citrix XenApp Server for a minimum of 5 years


• Load balancing technologies design for a minimum of 3 years


• Bachelor’s degree from four year college or university with emphasis in related field


• Must be fully vaccinated and remain fully vaccinated against COVID-19. *, unless prohibited by law.