FT Customer Service Representative - Work From Home

Lincoln Financial Group Remote
customer service customer service representative service representative representative work from home customer service call center calls remote medical dental training customer service rep
March 12, 2023
Lincoln Financial Group
Chicago Heights, Illinois

[Call Center / Fully Remote] - Anywhere in U.S.
/ Competitive Pay / Medical, Dental, Vision / 401k match / Paid Training - As a Customer Service Rep you'll:
Answer inbound calls, which can average typically anywhere from 60-90 calls per day, call backs and email correspondence from internal and external stakeholders, addressing customer service inquiries and concerns; Build rapport with and educate customers about their retirement plan while researching multiple systems, databases, platforms and software; Meet and/or exceed all established key performance goals including call metrics and quality; Identify and recommend process improvements and organizational initiatives.
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Associated topics:
associate, call center specialist, coordinator, customer care specialist, customer service specialist, internship, service, service agent, service specialist, technical assistant

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