Technical Support Engineer

Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.
Work Location:
- Fully Remote - U.S. #LI-Remote
Position:
This position is responsible for providing remote systems support and maintenance for mission-critical radiology imaging and workflow systems. The Individual is primarily engaged in utilizing their specialized knowledge to investigate customer issues to help in resolution to root causes. Required to apply for VA and DOD clearance and expected to pass level 2 background screening.Core Responsibilities:
- Troubleshoot issues on production RIS and PACS radiology systems which utilize some of the following technologies: proprietary McKesson software, Local & Wide Area Networks, Windows Servers and workstations, Enterprise-class hardware & storage systems, and Oracle databases
- Liaison with internal teams, including R&D, Technical Response, Systems Engineering, Production & Installation, and Sales as required to deliver on customer requests
- Perform scheduled preventative maintenance and systems administration functions at customer facilities
- Seek and suggest competence and career development opportunities to current management
- Ability to develop in-depth product knowledge and a commitment to continuous learning and personal development.
Requirements:
- 12+ months experience in a software technical support environment.
- 12+ months of experience in a customer facing role with demonstrated experience starting to handle large corporate customers.
- Working knowledge of the analysis, installation, modification and support of operating systems, utilities, storage and networking.
- Solid understanding of internal escalation workflow.
- Knowledge of third party partners (ie. Nuance/F5/Segami) and basic troubleshooting
Preferred Qualifications:
- Prefer Security+ certificate
- Knowledge of TCP/IP networking and routing
Working Conditions/Physical Requirements:
- General office demands
Unique Benefits:• Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets• Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships• Employee wellbeing programs and generous health plans• Educational assistance programs• US 401(k) or Group RRSP (Canada) savings plans with matching employer contributions• Be sure to ask our Talent Advisors for more information on location specific benefits and paid time off policies• Learn more at https://careers.changehealthcare.comEligibility for some benefits may be limited or not available for part-time employees, be sure to speak with your Talent Advisor.
New York and New Jersey Residents Only : The salary range for New York City, NY and Westchester County, NY is $58,420 - $101,520. The salary range for Ithaca, NY is $50,800 - $84,600. The salary range for Jersey City, NJ is $60,960 - $101,520. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Change Healthcare offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Change Healthcare, you'll find a far-reaching choice of benefits and incentives.
#IWork4CHNG#ChangeHealthcareCareers#HiringNow#RemoteWork#WorkFromHome
Diversity, Equity & Inclusion :
•At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.•Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity Feeling Inspired? Ready to #MakeAChange? Apply today!
COVID Vaccination Requirements
We remain committed to doing our part to ensure the health, safety and well-being of our team members and our communities. As such, some individuals may be required to disclose COVID-19 vaccination status prior to or during employment. Certain roles may require COVID-19 vaccination and/or testing as a condition of employment. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.
Equal Opportunity/Affirmative Action Statement
Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\EEO\Supplement\Final\JRF\QA\508c.pdf.
If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to [email protected] with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.
Click here https://www.dol.gov/ofccp/pdf/pay-transp\%20English\formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.
California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare's Privacy Notice to California Job Applicants Regarding the Collection of Personal Information (https://www.changehealthcare.com/privacy-notice/privacy-notice-to-california-job-applicants) .
Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.
Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.